Logistics & Transport Admin Coordinator

Normec Group; Watford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Enhanced parental leave

Job summary

Normec i2 Analytical is seeking a Logistics/Transport Administration Assistant in Watford to support day-to-day operations and customer service. You will manage calls and emails, coordinate vehicle routes, and ensure timely processing of paperwork within a quality framework.

The role requires strong communication, organisation, and attention to detail, with the ability to work under pressure and as part of a team.

Qualifications

• Good telephone manner.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.
• Efficient and able to work to deadlines.
• Close attention to detail and an understanding of operating within a quality system.
• Able to work under pressure.
• Able to operate as part of a team as well as independently.
• Good written and verbal communication.
• Reliable with excellent time-keeping.
• Strong prioritisation and organisational skills.
• Positive attitude towards change.
• Some heavy lifting required.

Responsibilities

• Manage large amounts of incoming calls and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Organise servicing and maintenance of vehicles.
• Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
• Route vehicles in a cost efficient manner.
• Liaise with customer and internal team with regards to deliveries and collections.
• Acquire vehicle registrations and transportation permits when needed.
• Acquire customs documentation when required.
• Process paperwork in an accurate and timely manner.
• Ensure that all work areas are kept clean and tidy.
• Un-load, sort, stock, and package orders.
• Stock-take, order and manage inventory.
• Inspect goods and products received for breakages or damages.
• Communicate effectively within the work place.
• Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
• Perform any other duties as requested by the Management team which are deemed reasonable and within capability.

Skills

Telephone etiquette

Microsoft Office

Time management

Attention to detail

Teamwork

Written and verbal communication

Tools

Microsoft Office suite

CRM software

Job description

Normec i2 Analytical is seeking a Logistics/Transport Administration Assistant in Watford to support day-to-day operations and customer service. You will manage calls and emails, coordinate vehicle routes, and ensure timely processing of paperwork within a quality framework.

The role requires strong communication, organisation, and attention to detail, with the ability to work under pressure and as part of a team.