Logistics/Transport Administration Assistant

Normec Group; Watford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Enhanced parental leave

Job summary

Normec i2 Analytical is seeking a Logistics/Transport Administration Assistant in Watford to support day-to-day operations and customer service. You will manage calls and emails, coordinate vehicle routes, and ensure timely processing of paperwork within a quality framework.

The role requires strong communication, organisation, and attention to detail, with the ability to work under pressure and as part of a team.

Qualifications

• Good telephone manner.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.
• Efficient and able to work to deadlines.
• Close attention to detail and an understanding of operating within a quality system.
• Able to work under pressure.
• Able to operate as part of a team as well as independently.
• Good written and verbal communication.
• Reliable with excellent time-keeping.
• Strong prioritisation and organisational skills.
• Positive attitude towards change.
• Some heavy lifting required.

Responsibilities

• Manage large amounts of incoming calls and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Organise servicing and maintenance of vehicles.
• Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
• Route vehicles in a cost efficient manner.
• Liaise with customer and internal team with regards to deliveries and collections.
• Acquire vehicle registrations and transportation permits when needed.
• Acquire customs documentation when required.
• Process paperwork in an accurate and timely manner.
• Ensure that all work areas are kept clean and tidy.
• Un-load, sort, stock, and package orders.
• Stock-take, order and manage inventory.
• Inspect goods and products received for breakages or damages.
• Communicate effectively within the work place.
• Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
• Perform any other duties as requested by the Management team which are deemed reasonable and within capability.

Skills

Telephone etiquette

Microsoft Office

Time management

Attention to detail

Teamwork

Written and verbal communication

Tools

Microsoft Office suite

CRM software

Job description

Logistics/Transport Administration Assistant

Are you interested in Science and keen to pursue a career where you can make a meaningful impact?

Step Into the Role

• Manage large amounts of incoming calls and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Organise servicing and maintenance of vehicles.
• Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
• Route vehicles in a cost efficient manner.
• Liaise with customer and internal team with regards to deliveries and collections.
• Acquire vehicle registrations and transportation permits when needed.
• Acquire customs documentation when required.
• Process paperwork in an accurate and timely manner.
• Ensure that all work areas are kept clean and tidy.
• Un-load, sort, stock, and package orders.
• Stock-take, order and manage inventory.
• Inspect goods and products received for breakages or damages.
• Communicate effectively within the work place.
• Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
• Perform any other duties as requested by the Management team which are deemed reasonable and within capability.

Health & Safety:

• Ensure that all works are carried out to the standards laid out in the Quality Manual and Health & Safety Manual.
• Take responsibility for own Health & Safety whilst working within the sample preparation department.
• Report any bad practises that you may witness to the Site Manager or Quality Manager.

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Our Offer

Watford (free onsite parking)

37.5 hours Mon-Fri

Company benefits include…

Pension

Enhanced parental leave

Your profile

• Good telephone manner.
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Efficient and able to work to deadlines.
• Close attention to detail and an understanding of operating within a quality system.
• Able to work under pressure.
• Able to operate as part of a team as well as independently.
• Good written and verbal communication.
• Reliable with excellent time-keeping.
• Strong prioritisation and organisational skills.
• Positive attitude towards change.
• Some heavy lifting required.

Your New Workplace

Normec i2 Analytical is one of Europe’s premier and most dynamic laboratories. We specialise in delivering extensive analytical testing services across various sectors, including environmental, geotechnical, asbestos and occupational hygiene.

Normec i2 Analytical boasts one of the widest arrays of accredited analytical parameters conforming to the UK Environment Agency’s MCERTS (Monitoring Certification Scheme) standard among all UK-based laboratories.

Additionally, our laboratory in Poland achieved the distinction of being the first outside of the UK and Republic of Ireland to attain the UK Environment Agency’s MCERTS quality standard.

About Normec

I2 Analytical is part of Normec, a leading organization in the Testing, Inspection, Certification, and Compliance (TICC) industry. Our expertise covers essential areas such as water, air, and soil quality, fire safety, and food safety, ensuring the highest standards of quality and safety across various sectors. Founded in 2016, Normec is an ambitious, independent, and fast-growing organization with approximately 6,500 colleagues.

We offer our colleagues the opportunity to actively contribute to our mission while simultaneously developing their own careers within a dynamic and rapidly growing organization. Together, we work on impactful solutions for our clients and on a sustainable future. The culture within Normec is informal, open, energetic, and entrepreneurial, and is anchored in our GROWTH principles.

Through our The Normec Fit program, which brings these principles to life, we ensure that not only our company grows, but also everyone who is part of it.

At Normec, we share one ambition: making the world safer, healthier and more sustainable.

Our culture is shaped by trust, respect, and a commitment to doing meaningful work together. We believe growth isn’t defined by size. It’s defined by people.

You grow through the impact you make, whether it’s improving product quality, ensuring building safety, strengthening systems, delivering reliable lab results or earning a client’s trust.

Founded in 2016, Normec has grown into a leading European partner in testing, inspection, certification and compliance. Through dozens of acquisitions and collaborations, we combine local expertise with international scale.

Entrepreneurship is in our DNA. From lab analyses to inspections on major infrastructure projects, our diversity shapes both our work and our culture.

Window of Opportunities

Today, we have over 5,000 motivated employees working to improve our clients' organisations every day. We are the proud employer of professionals with years of experience in and knowledge of the industry in which they operate.

Knowledgeable. Enterprising. Ambitious. Diligent. Traits that are recognizable among the more than 5,000 Normec employees. We have a love of science and legislation but also always recognize a window of opportunities. Opportunities for our clients and our employees