Logistics Supervisor

Computacenter PLC; Hatfield; On-site; GBP 32,000 - 42,000; Full time

Job summary

Computacenter PLC is seeking a Warehouse Supervisor to lead a busy logistics team at Hatfield, overseeing inbound/outbound activities, workload planning and reporting. The role acts as the main liaison between operations, customers and management and requires the ability to obtain Security Clearance.

It is an onsite position at Hatfield. You will drive efficiency, coach the team and ensure orders meet SLAs while maintaining high standards of accuracy and customer service in a fast-paced

Qualifications

• Experience in a fast-paced warehouse, logistics or operational environment.
• Previous supervisory or team leadership experience preferred.
• Good understanding of working within an SLA-driven environment.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence working under pressure and to demanding deadlines.
• Strong attention to detail and a commitment to quality.
• Customer-focused mindset with the ability to communicate with people at all levels.
• Able to obtain Security Clearance.

Responsibilities

• Supervise the day-to-day activities of the logistics team.
• Ensure customer orders are completed within agreed SLAs and deadlines.
• Monitor workflow, workload and resource allocation to maximise efficiency.
• Support inbound and outbound warehouse operations.
• Provide guidance and support to the team during busy periods and changing priorities.
• Promote a positive team culture focused on accountability, collaboration and customer service.
• Monitor work queues and support effective workload planning.
• Maintain accurate operational records and reporting.
• Act as an escalation point for customer and operational issues.
• Liaise with customers, colleagues and internal teams via phone, email and meetings.
• Escalate risks and issues appropriately to minimise impact on service.
• Support continuous improvement initiatives to improve efficiency, quality and customer satisfaction.

Skills

Team leadership

SLA-driven

Organisational skills

Time management

Communication skills

Problem solving

Attention to detail

Customer focus

Work under pressure

Job description

We're looking for an enthusiastic and highly organised Warehouse Supervisor to join our Logistics team. This is a hands-on role where you'll lead and support a team within a fast-paced warehouse environment, helping to ensure customer orders are delivered accurately, efficiently and within agreed service levels. Alongside day-to-day team leadership, you'll play an active role across warehouse operations, including inbound and outbound activity, workload planning, administration and reporting. You'll also act as a key point of contact between the operational team, customers and management. If you're organised, customer-focused and enjoy bringing out the best in a team while keeping operations running smoothly, this could be a great opportunity for you. This role will require Security Clearance or the willingness to obtain this. This is an onsite position at our Hatfield site.

What you'll do

• Supervise the day-to-day activities of the logistics team
• Ensure customer orders are completed within agreed SLAs and deadlines
• Monitor workflow, workload and resource allocation to maximise efficiency
• Support inbound and outbound warehouse operations
• Provide guidance and support to the team during busy periods and changing priorities
• Promote a positive team culture focused on accountability, collaboration and customer service
• Monitor work queues and support effective workload planning
• Maintain accurate operational records and reporting
• Act as an escalation point for customer and operational issues
• Liaise with customers, colleagues and internal teams via phone, email and meetings
• Escalate risks and issues appropriately to minimise impact on service
• Support continuous improvement initiatives to improve efficiency, quality and customer satisfaction

Experience

• Experience working within a fast-paced warehouse, logistics or operational environment
• Previous supervisory or team leadership experience would be advantageous
• A good understanding of working within an SLA-driven environment
• Strong organisational and time-management skills
• Good administrative and reporting skillsStrong problem-solving and decision-making abilities
• Excellent verbal and written communication skills
• The ability to prioritise and manage multiple tasks effectively
• Confidence working under pressure and to demanding deadlines
• Strong attention to detail and a commitment to quality
• A customer-focused mindset and the confidence to communicate with people at all levels
• Able to obtain Security Clearance

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support. #winningtogether #peoplematter