Warehouse Supervisor

KPI Recruiting Ltd; East Kilbride; On-site; GBP 32,000 - 46,000; Full time

Job summary

KPI Recruiting Ltd is assisting a client in Scotland with a warehouse management role at an Ecommerce Fulfilment Centre. The position focuses on day-to-day operations, maintaining high standards, and using technology to improve performance.

You will lead a team of supervisors and operational staff, drive SLA performance, ensure health and safety compliance, support onboarding of key customers, and help optimise stock and courier cut-off capacity.

Qualifications

• Experience running day-to-day warehouse operations.
• Ability to manage attendance, payroll, and disciplinary procedures.
• Ensure compliance with health and safety regulations.
• Coordinate with management to improve efficiency.

Responsibilities

• Oversee day-to-day warehouse operations with focus on processes and productivity.
• Set daily, weekly, and monthly goals to exceed SLA targets.
• Manage staff attendance, payroll, time off, and disciplinary procedures.
• Ensure health and safety compliance and fire safety readiness.
• Collaborate with founders and managers to drive operational decisions.
• Maintain customer service standards to support retention and referrals.
• Coordinate deliveries and collections, including international shipments.
• Drive continuous improvement and peak planning with courier capacity.
• Maintain stock accuracy and warehouse housekeeping.

Skills

Warehouse management

Staff supervision

Health & safety

Process improvement

Technology utilization

Education

IOSH Health and Safety training

Forklift licence

Dangerous Goods knowledge

Job description

Our client an Ecommerce Fulfilment Centre UK & Scotland based who are a premier storage solution company.

They are trusted by the industry to provide cost effective solutions from initial inception through to sales support from our support Team.

Are you an experienced Warehouse Manager like to maintain high standards and continiously seek to improve:

We would like to hear from you..

Summary

• Responsible for the day-to-day operations throughout the warehouse with a focus on driving operating processes, staff productivity and use of technology.

Key Priorities

• Set clear goals and direction for the warehouse on a daily, weekly, and monthly basis ensuring SLA performance and targets exceeded with all processes and procedures adhered to.
• Responsibility for staff attendance, payroll, time off and disciplinary procedures including through the Citation system, working closely with the bookkeeper around staff payroll.
• Ensuring compliance to procedures from a health & safety point of view.
• Awareness of risk assessments and required actions including Fire. Effective use of Citation as point of reference for Health and safety compliance.
• Act a member of the management team working closely on a day-to-day basis with the Founder, Managing Director, IT Manager and Commercial Manager.
• Focus on customer retention by ensuring excellent service standards are consistently met leading to a positive view from all customers which in turn generates new business referrals.
• Working alongside Commercial Manager to act as operational point of contact for key customers both new and existing including involvement with new client onboarding.
• Supporting a 'one Dimensions' culture across all areas of the business including Albion Way warehouse.
• Coordinate delivery collections, particularly for international customers via appropriate courier network.
• Ensure clients stock is accurately maintained and optimised to maximise sales.
• Drive excellent housekeeping standards across the warehouse.
• Maximise Profitability; by actively seeking efficiency savings in all operational areas, including the use of technology.
• Developing a culture of continuous improvement to ensure processes are continually reviewed to identify areas for improvement, with a particular focus on peak planning and extending courier cut-off capacity.

Reports to

• Senior Warehouse Manager (tbc dependent on experience level, this may change)

Reports

• Operational Supervisors
• Operational Teams

Additional Points that would be ideal

• Any formal training to support this role including IOSH Health and Safety training and other relevant certified training.
• Knowledge of Dangerous Goods logistics regulations especially concerning lithium batteries.
• Forklift licence

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