Onsite Logistics Supervisor | SLA-Driven Warehouse Ops

Computacenter; Hatfield; On-site; GBP 28,000 - 34,000; Full time

Job summary

Computacenter is seeking a highly organized Warehouse Supervisor to join our Logistics team at the Hatfield site. This hands-on role leads day-to-day activities, ensuring customer orders are completed accurately and on time within agreed SLAs.

You will coordinate inbound/outbound tasks and help plan workload to maximise efficiency. You will act as a key liaison between the operations, customers and management, monitoring workloads, maintaining records and supporting continuous improvement to

Qualifications

• Experience working within a fast-paced warehouse, logistics or operational environment.
• Previous supervisory or team leadership experience would be advantageous.
• A good understanding of working within an SLA-driven environment.
• Strong organisational and time-management skills.
• Good administrative and reporting skills.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to prioritise and manage multiple tasks effectively.
• Able to obtain Security Clearance.

Responsibilities

• Supervise the day-to-day activities of the logistics team
• Ensure customer orders are completed within agreed SLAs and deadlines
• Monitor workflow, workload and resource allocation to maximise efficiency
• Support inbound and outbound warehouse operations
• Provide guidance and support to the team during busy periods and changing priorities
• Promote a positive team culture focused on accountability, collaboration and customer service
• Monitor work queues and support effective workload planning
• Maintain accurate operational records and reporting
• Act as an escalation point for customer and operational issues
• Liaise with customers, colleagues and internal teams via phone, email and meetings
• Escalate risks and issues appropriately to minimise impact on service
• Support continuous improvement initiatives to improve efficiency, quality and customer satisfaction

Skills

Warehouse experience

Team leadership

SLA compliance

Organisational skills

Communication skills

Problem solving

Attention to detail

Job description

Computacenter is seeking a highly organized Warehouse Supervisor to join our Logistics team at the Hatfield site. This hands-on role leads day-to-day activities, ensuring customer orders are completed accurately and on time within agreed SLAs.

You will coordinate inbound/outbound tasks and help plan workload to maximise efficiency. You will act as a key liaison between the operations, customers and management, monitoring workloads, maintaining records and supporting continuous improvement to