Logistics Planner: Schedule Optimisation & SLA Excellence

Zoom Recruitment Services Ltd; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Zoom Recruitment Services Ltd. is expanding its Aftercare operations team, seeking a Logistics Planner to optimise engineer schedules and improve service delivery. The role focuses on data-driven decisions to meet SLAs while balancing efficiency and customer commitments.

In a fast-paced service environment, you will analyse scheduling data, monitor progress, and support escalations with senior leadership, contributing to measurable performance improvements and better field outcomes.

Qualifications

• Experience in service operations, dispatch, or workforce management.
• Excellent analytical and problem-solving skills.
• Experience managing multiple priorities in a time-sensitive environment.

Responsibilities

• Manage and optimise engineer schedules using FSM and PSO platforms.
• Allocate resources based on skills, availability, and geographical location.
• Apply scheduling optimisation tools to minimise travel time and maxmise productivity.
• Monitor live job progress and dynamically reschedule where required.
• Ensure service level agreements are met consistently.
• Analyse scheduling data and KPIs to drive operational improvements.
• Provide insights into field performance and task behaviours.
• Support high-level escalations in collaboration with senior leadership.

Skills

Analytical thinking

Scheduling optimization

Stakeholder communication

Time management

Tools

FSM platforms

PSO platforms

Data analytics tools

Job description

Zoom Recruitment Services Ltd. is expanding its Aftercare operations team, seeking a Logistics Planner to optimise engineer schedules and improve service delivery. The role focuses on data-driven decisions to meet SLAs while balancing efficiency and customer commitments.

In a fast-paced service environment, you will analyse scheduling data, monitor progress, and support escalations with senior leadership, contributing to measurable performance improvements and better field outcomes.