Logistics Operations Administrator

Pertemps Bond; Stoke-on-Trent; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

Sick pay

Company events

Casual dress

Ongoing training and development

Friendly and supportive team

Job summary

Pertemps Bond is seeking a Logistics Operations Administrator in Stoke-on-Trent. The role involves coordinating transport bookings, monitoring deliveries, and resolving issues across departments to ensure excellent service delivery.

The ideal candidate will have logistics/administration experience, strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment. A collaborative approach and customer focus are essential.

Qualifications

• Experience in logistics administration or supply chain environments.
• Strong organisational and time management skills with high attention to detail.
• Confident communication skills, both over the phone and in person.

Responsibilities

• Coordinate courier, pallet network, haulage, and specialist transport bookings.
• Monitor deliveries and obtain PODs, follow up on outstanding shipments.
• Investigate delivery issues, damages, shortages and service failures.
• Manage logistics non-conformances and carrier claims.
• Liaise with branches, customers, carriers, and partners to resolve queries efficiently.
• Maintain transport records and logistics documentation.
• Support KPI reporting, route planning and vehicle compliance administration.
• Assist with continuous improvement initiatives and logistics projects.
• Produce purchase requirement and stock replenishment reports.
• Monitor purchase orders and chase outstanding supplier deliveries.
• Utilise CRM data to identify future stock requirements.
• Support supplier performance monitoring and purchasing records.
• Assist with stock valuation, inventory analysis and stock counts.
• Investigate stock discrepancies and implement corrective actions.
• Monitor and report on slow-moving and obsolete stock.
• Maintain accurate cost prices and purchasing information within systems.
• Support SRM activities and product traceability reporting.

Skills

Logistics administration

Organisational skills

Time management

Attention to detail

Communication skills

Multitasking

Customer service

Problem solving

Team collaboration

Tools

CRM software

Job description

Logistics Operations Administrator

Up to £25,613 per annum

Full Time | Permanent

Monday to Friday, 8:30am - 5:00pm

Are you a highly organised administrator with experience in logistics?

Do you thrive in a fast-paced environment where no two days are the same?

Our client, a well-established and growing business based in Stoke-on-Trent, is looking to recruit an ambitious Logistics Operations Administrator to join their Operations team.

This is an excellent opportunity for someone who enjoys coordinating multiple tasks, solving problems, and working collaboratively across departments to ensure exceptional service delivery.

Key Responsibilities

Logistics & Operations

• Coordinate courier, pallet network, haulage, and specialist transport bookings.
• Monitor deliveries, obtain Proof of Delivery (PODs), and follow up on outstanding shipments.
• Investigate delivery issues, damages, shortages, and service failures.
• Manage logistics non-conformances and carrier claims.
• Liaise with branches, customers, carriers, and logistics partners to resolve queries efficiently.
• Maintain transport records, logistics documentation, and carrier information.
• Support KPI reporting, route planning, and vehicle compliance administration.
• Assist with continuous improvement initiatives and logistics projects.

Purchasing Support

• Produce purchase requirement and stock replenishment reports.
• Monitor purchase orders and chase outstanding supplier deliveries.
• Utilise CRM data to identify future stock requirements linked to major projects.
• Support supplier performance monitoring and maintain accurate purchasing records.
• Assist with stock valuation, inventory analysis, and stock counts.
• Investigate stock discrepancies and implement corrective actions.
• Monitor and report on slow-moving and obsolete stock.
• Maintain accurate cost prices and purchasing information within company systems.
• Support Supplier Relationship Management (SRM) activities and product traceability reporting.

About You

We're looking for an enthusiastic and proactive individual who enjoys working as part of a team and takes pride in delivering high-quality work.

The Ideal Candidate Will Have:

• Previous administration experience within logistics, transport, purchasing, or supply chain environments
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Confident communication skills, both over the phone and face-to-face
• The ability to multitask and manage competing priorities
• A proactive attitude with a genuine desire to learn and develop
• Strong customer service skills with an internal and external customer focus
• The ability to stay calm and solution-focused under pressure
• A collaborative and reliable approach to work
• Flexibility and willingness to support wider business needs when required

What's On Offer?

• Salary up to £25,613 per year
• Company pension scheme
• Sick pay
• Company events
• Casual dress
• Ongoing training and development opportunities
• Friendly and supportive team environment
• Genuine opportunity to develop your skills within logistics and operations

If you're looking for a varied role where you can make a real impact and develop your career within a successful and growing business, we'd love to hear from you.