Logistics Administrator

Reed; Leicester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

20 days holiday

Company pension after 3 months

3 days Sick Pay after probation

Staff discount on company products

Free onsite parking

Free tea and coffee

Job summary

Reed in Leicester is seeking a Warehouse & Distribution Administrator to support warehouse, logistics and customer service operations. You will handle order processing, documentation, and coordinate deliveries to ensure a smooth service.

The ideal candidate has strong organisation, attention to detail, and good Excel skills. Experience with ERP/WMS is beneficial; the role offers on-site work and a competitive package.

Qualifications

• Prior admin experience in warehouse/logistics.
• Strong organisational skills with attention to detail.
• Confident communicator with internal/external stakeholders.
• Proficient with Microsoft Excel.
• Experience with ERP/WMS or transport systems is a plus.

Responsibilities

• Process customer orders and dispatch documentation.
• Generate picking lists, dispatch notes, shipping labels, and manifests.
• Coordinate deliveries with courier and transport providers.
• Monitor delivery schedules and booking requirements.
• Maintain shipment records and courier portals.
• Support exports and compliance docs.
• Resolve delivery-related queries and complaints.
• Produce operational reports and performance data.
• Process returns and collections.
• Liaise with internal and external partners to maintain service.
• Maintain data accuracy in business systems.

Skills

Organisational skills

Attention to detail

Communication

Microsoft Excel

Tools

ERP/WMS systems

Job description

Job Description

Warehouse & Distribution Administrator

Salary: £27,000 per annum

The Role

We are looking for an organised and proactive Warehouse & Distribution Administrator to support our client's warehouse, logistics, and customer service operations. The role involves managing order processing, coordinating deliveries, maintaining accurate records, and liaising with customers, suppliers, and transport providers to ensure a smooth and efficient service.

Key Responsibilities

• Process customer orders and produce all associated warehouse and dispatch documentation.
• Generate picking lists, dispatch notes, shipping labels, and manifests.
• Coordinate deliveries and collections with courier and transport providers.
• Monitor order acknowledgements, delivery schedules, and booking requirements.
• Manage courier portals and maintain accurate shipment records.
• Support export administration and compliance documentation where required.
• Investigate delivery-related customer queries and complaints, escalating and resolving issues as appropriate.
• Produce and maintain operational reports and performance data.
• Process returns, collections, and goods return requests.
• Review outstanding orders and courier exceptions, ensuring prompt resolution.
• Liaise with internal departments and external partners to maintain high levels of customer service.
• Support the maintenance and accuracy of business systems and data.

About You

• Previous administration experience within warehouse, logistics, distribution, or supply chain environments.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with the ability to build relationships internally and externally.
• Competent in Microsoft Office, particularly Excel.
• Experience of ERP, warehouse management, or transport management systems would be advantageous.
• Able to prioritise workloads and work effectively in a fast-paced environment.
• Proactive, reliable, and solution-focused.

Benefits

• £27,000 per annum
• 20 days holiday plus Bank Holidays
• Company pension scheme after 3 months' service
• 3 days Company Sick Pay following successful probation
• Staff discount on company products
• Free onsite parking
• Free tea and coffee

This is an excellent opportunity to join a supportive and growing business in a varied administration role that combines logistics, customer service, and operational support.