Logistics Leader: Warehousing, Fulfillment & Growth

IVC Evidensia; West of England; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Cycle to Work scheme

Green Cars salary sacrifice scheme

Voluntary benefits

Discounted staff pet care

Discounts/cashback with retailers

Job summary

Pet Drugs Online is seeking a Head of Logistics Operations to lead warehousing, stock and logistics functions. You will drive end-to-end operations, ensuring efficient movement from supplier to customer while delivering cost savings and excellent service.

Reporting to the Director of Operations, you will manage a team of around 50, 3–4 days on-site in Keynsham, and shape the logistics strategy to support growth.

Qualifications

• Proven leadership in logistics, warehousing, fulfilment or distribution.
• Strong track record leading high-performing teams in a fast-paced environment.
• Experience driving operational and process improvements.
• Excellent knowledge of warehouse health and safety requirements.
• Strong analytical, planning and problem-solving skills.
• Experience with stock control systems and operational reporting.
• Confident communicator influencing multiple stakeholders.
• Hands-on leader with a continuous improvement mindset.

Responsibilities

• Lead and develop our warehouse, stock and facilities teams.
• Oversee end-to-end logistics operations including warehousing, fulfilment, returns, freight and courier management.
• Drive improvements in delivery performance, operational efficiency and customer satisfaction.
• Ensure compliance with health, safety and operational regulations.
• Manage workforce planning to meet demand during peak trading periods.
• Develop and monitor KPIs across operational, financial and people performance.
• Lead forecasting, labour planning and budget management activities.
• Provide data-driven insights and reporting to senior leadership.
• Identify opportunities for continuous improvement and cost savings.
• Shape and deliver the logistics roadmap with the Director of Operations.
• Build strong relationships with suppliers, couriers and distribution partners.
• Manage third-party logistics contracts to ensure service and value.
• Lead change initiatives and operational transformation projects.

Skills

Leadership

Team development

Operational improvements

Health & safety

Analytical thinking

Planning & forecasting

Stock control & reporting

Stakeholder communication

Adaptable leader

Education

Qualification in Logistics, Supply Chain or Project Management

Tools

Stock control systems

Job description

Pet Drugs Online is seeking a Head of Logistics Operations to lead warehousing, stock and logistics functions. You will drive end-to-end operations, ensuring efficient movement from supplier to customer while delivering cost savings and excellent service.

Reporting to the Director of Operations, you will manage a team of around 50, 3–4 days on-site in Keynsham, and shape the logistics strategy to support growth.