Head of Logistics Operations — Lead Growth & Warehousing

Inspiring Vet Care; West of England; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Pet Drugs Online is seeking a Head of Logistics Operations to lead warehousing, stock management and logistics as it grows rapidly in the UK. The role combines strategic planning with hands-on leadership of around 50 staff and external partners.

Based in Keynsham, you will shape the logistics strategy, drive cost efficiency and champion customer service. The position offers a hybrid work pattern with 3–4 days on-site weekly.

Qualifications

• Proven leadership in logistics, warehousing or distribution.
• Experience managing high-performing teams in fast-paced environments.
• Track record in driving operational improvements and cost efficiency.
• Strong knowledge of warehouse health and safety requirements.
• Excellent analytical, planning and reporting skills.
• Experience with stock control systems and operational reporting.
• Confident communicator across multiple stakeholders.
• Adaptable, hands-on leader with a continuous improvement mindset.
• Desirable exposure to Lean, e-commerce or pet care.

Responsibilities

• Lead and develop our warehouse, stock and facilities teams.
• Oversee end-to-end logistics operations including warehousing, fulfilment, returns, freight and courier management.
• Drive improvements in delivery performance, operational efficiency and customer satisfaction.
• Ensure compliance with health, safety and operational regulations.
• Manage workforce planning to meet demand during peak trading periods.

Skills

Leadership experience

Team management

Process improvements

Health and safety knowledge

Analytical planning

Stock control systems

Stakeholder communication

Adaptive, hands-on

Education

Qualification in Logistics/Supply Chain/PM

Job description

Pet Drugs Online is seeking a Head of Logistics Operations to lead warehousing, stock management and logistics as it grows rapidly in the UK. The role combines strategic planning with hands-on leadership of around 50 staff and external partners.

Based in Keynsham, you will shape the logistics strategy, drive cost efficiency and champion customer service. The position offers a hybrid work pattern with 3–4 days on-site weekly.