Logistics Customer Support Specialist

Linda Taylors Ltd; Irlam; On-site; GBP 19,000 - 23,000; Full time

Job summary

Linda Taylors Ltd in Irlam, Manchester is recruiting a Customer Services Representative to join a busy logistics operation on a temp-to-perm basis. You will be the key link between customers, the transport/traffic team and delivery partners, ensuring updates are communicated and issues resolved promptly.

Ideally you have logistics or transport experience and a customer-focused mindset, with strong IT skills and the ability to multi-task in a fast-paced environment.

Qualifications

• Logistics, transport or customer service experience is essential.
• Experience in pallet distribution or similar transport environment is advantageous.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Ability to manage a busy workload and prioritise effectively.
• Proactive, problem-solving approach and ownership of customer queries.

Responsibilities

• Handling inbound customer enquiries by telephone and email in a professional and timely manner.
• Liaising with customers and delivery partners regarding service issues and keeping customers updated.
• Tracking deliveries and resolving delays, damages and failed collections.
• Working closely with the transport/traffic team and delivery partners to resolve issues.
• Managing customer claims through to resolution.
• Checking and querying carrier invoices and liaising with suppliers regarding invoices and payments.
• Processing and scanning documents accurately and within required deadlines.
• Producing regular reports.
• Entering and retrieving information from internal systems while maintaining accurate customer records.
• Supporting other departments when required.

Skills

Logistics experience

Customer service

Pallet distribution experience

Communication skills

Organisational skills

IT systems literacy

Problem-solving

Ownership of queries

Team player

Job description

Linda Taylors Ltd in Irlam, Manchester is recruiting a Customer Services Representative to join a busy logistics operation on a temp-to-perm basis. You will be the key link between customers, the transport/traffic team and delivery partners, ensuring updates are communicated and issues resolved promptly.

Ideally you have logistics or transport experience and a customer-focused mindset, with strong IT skills and the ability to multi-task in a fast-paced environment.