Customer Services Representative – Irlam (Temp to Perm)

Linda Taylors Ltd; Irlam; In loco; GBP 19.000 - 23.000; Tempo pieno

Descrizione del lavoro

Linda Taylors Ltd in Irlam, Manchester is recruiting a Customer Services Representative to join a busy logistics operation on a temp-to-perm basis. You will be the key link between customers, the transport/traffic team and delivery partners, ensuring updates are communicated and issues resolved promptly.

Ideally you have logistics or transport experience and a customer-focused mindset, with strong IT skills and the ability to multi-task in a fast-paced environment.

Competenze

• Logistics, transport or customer service experience is essential.
• Experience in pallet distribution or similar transport environment is advantageous.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Ability to manage a busy workload and prioritise effectively.
• Proactive, problem-solving approach and ownership of customer queries.

Mansioni

• Handling inbound customer enquiries by telephone and email in a professional and timely manner.
• Liaising with customers and delivery partners regarding service issues and keeping customers updated.
• Tracking deliveries and resolving delays, damages and failed collections.
• Working closely with the transport/traffic team and delivery partners to resolve issues.
• Managing customer claims through to resolution.
• Checking and querying carrier invoices and liaising with suppliers regarding invoices and payments.
• Processing and scanning documents accurately and within required deadlines.
• Producing regular reports.
• Entering and retrieving information from internal systems while maintaining accurate customer records.
• Supporting other departments when required.

Conoscenze

Logistics experience

Customer service

Pallet distribution experience

Communication skills

Organisational skills

IT systems literacy

Problem-solving

Ownership of queries

Team player

Descrizione del lavoro

Customer Services Representative - Irlam (Temp to Perm)

We are currently recruiting a Customer Services Representative to join a well-established and growing logistics business based in Irlam, Manchester.

Working as part of an established customer service team, you will act as the key link between customers, the transport/traffic team and delivery partners. You will be responsible for keeping customers informed, resolving issues and ensuring a high level of service is maintained at all times.

This is an excellent opportunity for someone with previous logistics, transport or customer service experience who enjoys working in a busy environment and takes pride in providing great customer service.

Key Responsibilities

• Handling inbound customer enquiries by telephone and email in a professional and timely manner
• Liaising with customers and delivery partners regarding service issues and keeping customers updated
• Tracking deliveries and resolving delays, damages and failed collections
• Working closely with the transport/traffic team and delivery partners to resolve issues
• Managing customer claims through to resolution
• Checking and querying carrier invoices and liaising with suppliers regarding invoices and payments
• Processing and scanning documents accurately and within required deadlines
• Producing regular reports
• Entering and retrieving information from internal systems while maintaining accurate customer records
• Supporting other departments when required

We are looking for someone who is organised, confident and customer-focused, with the ability to remain calm and professional in a busy environment.

Ideally, you will have:

• Previous experience within logistics, transport or customer service
• Experience within pallet distribution or a similar transport environment would be advantageous
• Excellent communication and relationship-building skills
• Strong organisational skills and excellent attention to detail
• The ability to manage a busy workload and prioritise effectively
• Confidence using IT systems and the ability to learn new systems quickly
• A proactive, problem-solving approach
• The ability to take ownership of customer queries and see them through to resolution
• A genuine team-focused attitude