Logistics Customer Service Specialist

RXO, Inc.; East Midlands; On-site; GBP 25,000 - 26,500; Full time

Benefits offered by this job

Free access to internal e-learning platform

Comprehensive benefits package

Employee Assistance Programme

Enhanced maternity leave

Enhanced paternity leave

Job summary

RXO, Inc. is seeking a Customer Service Clerk to support daily transport operations in East Midlands, UK. This role involves managing service updates and ensuring a seamless experience for customers, requiring strong communication skills and attention to detail.

Responsibilities include maintaining transport orders, coordinating with warehouse teams, and handling service cases. The position offers a salary of £25,000-£26,500 and benefits like access to an e-learning platform, life insurance, and enhanced family leave.

Qualifications

• Strong customer service and communication skills, both written and verbal.
• Excellent attention to detail and accuracy in data entry and documentation.
• Able to multitask and remain calm under pressure.

Responsibilities

• Maintain transport orders in TMS.
• Manage service cases with customers and partners.
• Coordinate with teams on delivery queries.

Skills

Customer service skills

Communication skills

Attention to detail

Proactive problem-solving

Multitasking

Education

1-3 years of experience in customer service, logistics, or transport administration

Tools

Microsoft Office

Transport Management Systems

Job description

RXO, Inc. is seeking a Customer Service Clerk to support daily transport operations in East Midlands, UK. This role involves managing service updates and ensuring a seamless experience for customers, requiring strong communication skills and attention to detail.

Responsibilities include maintaining transport orders, coordinating with warehouse teams, and handling service cases. The position offers a salary of £25,000-£26,500 and benefits like access to an e-learning platform, life insurance, and enhanced family leave.