Delivery Operations & Customer Care Coordinator

Romac Logistics; Chesterfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Full training and induction on company

Opportunities for progression within a

Company pension

Holiday allowance

Other benefits

Job summary

Romac Logistics is seeking a Customer Service Coordinator in Chesterfield to manage daily deliveries, handle customer queries and support efficient returns processing. The role involves monitoring PODs, updating KPI reports and collaborating with internal teams to resolve issues promptly.

Hours are full-time with a 4 on/4 off shift from 12:00 to 22:00. The salary is £25,000 per year, with full training and ongoing development within a supportive operations team.

Qualifications

• Excellent attention to detail and accuracy in data entry, reporting, and investigation work.
• Proficient in Microsoft Excel.
• Clear and professional communication skills, both written and verbal.
• Proven problem-solving ability with a proactive, “can-do” attitude.
• Ability to work independently as well as collaboratively across departments.
• Comfortable using multiple systems/databases to track deliveries, incidents, and customer information.

Responsibilities

• Manage and track all daily deliveries, ensuring accurate reporting and communication across departments.
• Produce and maintain daily and weekly reports, including KPI packs and performance summaries.
• Effective Management of product returns to mitigate any loss
• Log and investigate discrepancies
• Handle all customer queries promptly and professionally, providing clear updates and resolutions.
• Collaborate with internal teams to prevent reoccurring issues and drive continuous improvement.
• DOT & KPI Reporting
• Constructive incident reporting to internal departments for preventative measures and service improvement.

Skills

Attention to detail

Data entry

Communication

Problem solving

Independent worker

Collaboration

Tools

Microsoft Excel

Job description

Romac Logistics is seeking a Customer Service Coordinator in Chesterfield to manage daily deliveries, handle customer queries and support efficient returns processing. The role involves monitoring PODs, updating KPI reports and collaborating with internal teams to resolve issues promptly.

Hours are full-time with a 4 on/4 off shift from 12:00 to 22:00. The salary is £25,000 per year, with full training and ongoing development within a supportive operations team.