Customer Experience Specialist

Kinaxia Logistics Limited; Rugby; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life assurance

Pension

Full Uniform and PPE

Onsite Parking

Employee Assistance Programme

Loyalty Awards

Discounts across top brands

Job summary

Kinaxia Logistics Limited is looking for a Customer Service Advisor to provide a professional service at their Rugby site. The role focuses on customer satisfaction and efficiency, ensuring that company performance standards are met.

The ideal candidate will have customer service experience, knowledge of traffic management systems, and be proficient in Microsoft Office. Benefits include life assurance, a pension scheme, and employee discounts.

Qualifications

• Experience in transport and warehousing is preferable.
• Intermediate proficiency in Microsoft Office is required.
• Previous experience in customer service is essential.

Responsibilities

• Adhere to customer service standards and handle queries promptly.
• Develop effective working relationships with colleagues.
• Ensure compliance with HR, GDPR, and safety policies.
• Manage delivery bookings and notify customers of service failures.
• Provide quotes to customers and maintain accurate data.

Skills

Transport and warehousing experience

Traffic management systems knowledge

Customer service experience

Dealing effectively with customer queries

Building effective working relationships

Customer Account management

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Job description

Kinaxia Logistics Limited is looking for a Customer Service Advisor to provide a professional service at their Rugby site. The role focuses on customer satisfaction and efficiency, ensuring that company performance standards are met.

The ideal candidate will have customer service experience, knowledge of traffic management systems, and be proficient in Microsoft Office. Benefits include life assurance, a pension scheme, and employee discounts.