Logistics Customer Service & Operations Administrator

White Recruitment; Corringham; On-site; GBP 30,000 - 32,000; Full time

Job summary

White Recruitment seeks a Customer Service Administrator for a permanent role at London Gateway, Thurrock. You will deliver high-quality administrative and customer service support to coordinate transport operations.

The role involves liaising with customers, operators, drivers, planning teams and depots to ensure bookings and container movements are managed accurately. This position offers a salary up to £32,000 per year.

Qualifications

• Experience in the transport, logistics, shipping, or container industries is essential.
• Proven track record in customer service or administrative roles.
• Ability to work under pressure with high accuracy.

Responsibilities

• Act as the primary contact for customers, operators and drivers while ensuring smooth daily operations.
• Provide administrative support to the transport operations team and drivers.
• Maintain clear communication across email, phone and portals.
• Process export bookings and perform vessel checks for shipment accuracy.
• Verify PODs and confirm bookings with shipping lines.
• Respond to on-site queries and resolve issues with relevant departments.
• Monitor customer portals and EDI systems to keep information up to date.
• Prepare and share the daily VIP customer list with operators and management.

Skills

Organisational skills

Time management

Communication

Microsoft Office

Customer service

Attention to detail

Tools

Outlook

Excel

Word

Job description

White Recruitment seeks a Customer Service Administrator for a permanent role at London Gateway, Thurrock. You will deliver high-quality administrative and customer service support to coordinate transport operations.

The role involves liaising with customers, operators, drivers, planning teams and depots to ensure bookings and container movements are managed accurately. This position offers a salary up to £32,000 per year.