Logistics Customer Service Coordinator: Drive Deliveries

DFDS UK & Ireland; Immingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Holiday Purchase Scheme

Free ferry travel

Employee assistance programme

Retail discounts

Health cashback

Wellbeing platform

Job summary

DFDS UK & Ireland is seeking a Customer Service Coordinator to support the movement of goods across the UK and beyond. You will collaborate with customers, planners, warehouse teams, and suppliers to ensure deliveries are managed efficiently and expectations are met.

The role requires strong communication, organisational abilities, and a proactive approach to problem solving, with a weekday 08:00–17:00 schedule and a focus on service quality and process improvement.

Qualifications

• Effective communicator with strong organisational and planning skills.
• Able to manage multiple tasks and priorities in a busy operational environment.
• Positive, can-do attitude with a willingness to improve processes.

Responsibilities

• Deliver excellent customer service through clear, timely communication.
• Process customer call-offs and update stock and transport systems.
• Create accurate documentation to support delivery and transport activities.
• Liaise with warehouses and transport planners to achieve operational plans.
• Monitor delivery status and provide customers with regular updates.
• Capture and maintain KPI data, reports, and invoicing information.
• Build strong relationships with customers, suppliers, and internal teams.

Skills

Communication

Organisational skills

Planning

Multitasking

Problem-solving

Attention to detail

Tools

Transport management systems

CRM software

Job description

DFDS UK & Ireland is seeking a Customer Service Coordinator to support the movement of goods across the UK and beyond. You will collaborate with customers, planners, warehouse teams, and suppliers to ensure deliveries are managed efficiently and expectations are met.

The role requires strong communication, organisational abilities, and a proactive approach to problem solving, with a weekday 08:00–17:00 schedule and a focus on service quality and process improvement.