Logistics Customer Service Clerk

Joinimagine; Scunthorpe; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

Pension scheme with employer 8% / 4%

Free confidential 24/7 GP services

Retail and lifestyle discounts

Affordable loans and savings schemes

Free mortgage advice

Zusammenfassung

DHL Supply Chain in Scunthorpe is seeking a Customer Service Clerk to join our team. The role focuses on depot management, keeping deliveries on time, and providing customers with timely updates. You will handle calls to resolve queries and maintain strong customer relationships.

The position is permanent/full-time with shift patterns listed, and you’ll be part of a broad benefits package including pension contributions and health options.

Qualifikationen

• Experience in customer service is required.
• Excellent communication skills and a friendly approach.
• Proficient in Microsoft Office and Excel.
• IT literate with ability to use standard business software.

Aufgaben

• Manage depots against our system to ensure deliveries are on time.
• Communicate with customers to provide updates on deliveries.
• Make outgoing and take incoming calls to resolve queries.
• Maintain effective relationships with customers.
• Develop and deliver high quality / innovative services and solutions.
• Regularly review progress against objectives and adjust as needed.

Kenntnisse

Customer service

Strong communicator

IT literate

Excel

Microsoft Office

Jobbeschreibung

DHL Supply Chain in Scunthorpe is seeking a Customer Service Clerk to join our team. The role focuses on depot management, keeping deliveries on time, and providing customers with timely updates. You will handle calls to resolve queries and maintain strong customer relationships.

The position is permanent/full-time with shift patterns listed, and you’ll be part of a broad benefits package including pension contributions and health options.