Customer Service Clerk — Scunthorpe (Logistics)

DHL Supply Chain; Scunthorpe; On-site; Confidential; Full time

Benefits offered by this job

8% employer pension contribution

24/7 confidential GP service

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Supply Chain in Scunthorpe is seeking a Customer Service Clerk to join our team on a permanent full-time basis. You will coordinate depot activities, keep customers informed about deliveries, and handle calls to resolve queries with a friendly, professional approach.

This role requires IT literacy and proficiency with Microsoft Office, including Excel, and offers a stable day-shift schedule Monday to Friday, with competitive rewards and benefits in a people-first workplace.

Qualifications

• Customer Service background
• Friendly approach
• Strong communicator
• IT literacy with Microsoft Office and Excel

Responsibilities

• Manage depots to ensure deliveries run on time
• Communicate with customers to provide delivery updates
• Make outgoing and take incoming calls to resolve queries
• Maintain effective relationships with customers
• Develop and deliver high quality / innovative services and solutions
• Regularly review progress against objectives and adjust as needed

Skills

IT literate

Microsoft Office

Excel

Tools

Excel

Job description

DHL Supply Chain in Scunthorpe is seeking a Customer Service Clerk to join our team on a permanent full-time basis. You will coordinate depot activities, keep customers informed about deliveries, and handle calls to resolve queries with a friendly, professional approach.

This role requires IT literacy and proficiency with Microsoft Office, including Excel, and offers a stable day-shift schedule Monday to Friday, with competitive rewards and benefits in a people-first workplace.