Logistics & Customer Service Associate

Bucks and Berks Recruitment; Thatcham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bucks and Berks Recruitment is seeking a Warehouse & Customer Service Assistant for their Maidenhead team. The role blends warehouse operations with customer service, logistics coordination and sales support, with a focus on accuracy and timely response.

You will pick, pack, process orders, manage shipments, handle stock, and assist with customs paperwork while building strong relationships with customers and internal teams.

Qualifications

• Previous experience working within a warehouse environment.
• Customer service experience, including handling enquiries and resolving customer issues.
• Strong organisational skills with excellent attention to detail.

Responsibilities

• Pick, pack, and process customer orders.
• Create and manage shipments through delivery partner portals.
• Receive, unload, and accurately book in stock from the factory.
• Maintain stock accuracy and availability within the warehouse.
• Prepare and submit documentation to customs partners.
• Process customer orders accurately and within agreed timescales.
• Respond promptly to quotation requests and customer enquiries.

Skills

Warehouse experience

Customer service

Organised

Attention to detail

Communication skills

Team player

IT skills

Job description

Bucks and Berks Recruitment is seeking a Warehouse & Customer Service Assistant for their Maidenhead team. The role blends warehouse operations with customer service, logistics coordination and sales support, with a focus on accuracy and timely response.

You will pick, pack, process orders, manage shipments, handle stock, and assist with customs paperwork while building strong relationships with customers and internal teams.