Warehouse & Customer Service Coordinator

Bucks and Berks Recruitment; Thatcham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Company bonus

Benefits package

Job summary

Bucks and Berks Recruitment is seeking a Warehouse & Customer Service Assistant for their Maidenhead team. The role combines warehouse operations, logistics coordination and customer service (about 70% in warehouse, 30% in office) with pre-programming of SIM cards.

It is a Monday–Friday, office-based position with a competitive salary, benefits, and a bonus. You will coordinate orders, stock, and inquiries, while collaborating with the Sales and Service teams to ensure accuracy and timely

Qualifications

• Previous experience working within a warehouse environment.
• Customer service experience, including handling enquiries and resolving customer issues.
• Strong organisational skills with excellent attention to detail.
• Proven problem-solving ability and a proactive approach.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and conflicting deadlines.
• Good IT skills and confidence using computer systems.
• Fluent in English, both written and spoken.
• Customer-focused with a positive and professional attitude.
• Team player who enjoys collaborating with colleagues across different departments.

Responsibilities

• Pick, pack, and process customer orders.
• Create and manage shipments through delivery partner portals.
• Receive, unload, and accurately book in stock from the factory.
• Maintain stock accuracy and availability within the warehouse.
• Ensure stock is stored correctly and rotated for stock control.
• Prepare and submit documentation to customs partners.
• Manage customer returns and coordinate inspections with the Service Team.
• Process customer orders accurately and within agreed timescales.
• Respond promptly to quotation requests and customer enquiries.
• Provide product information and recommend suitable solutions.

Skills

Warehouse experience

Customer service

Organisational skills

Communication

IT skills

Attention to detail

Team player

Fluent English

Tools

MS Excel

Job description

Bucks and Berks Recruitment is seeking a Warehouse & Customer Service Assistant for their Maidenhead team. The role combines warehouse operations, logistics coordination and customer service (about 70% in warehouse, 30% in office) with pre-programming of SIM cards.

It is a Monday–Friday, office-based position with a competitive salary, benefits, and a bonus. You will coordinate orders, stock, and inquiries, while collaborating with the Sales and Service teams to ensure accuracy and timely