Logistics Customer Service Advisor - 6-Month Contract

GB Recruitment (England, Scotland, Wales); Hardingstone; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free parking

33 days annual leave

Employer pension contribution (8%)

Employee pension contribution (4%)

Free confidential GP consultations

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Supply Chain in Northampton is seeking a Customer Services Advisor for a 6-month fixed-term, full-time contract. You will handle customer enquiries, resolve issues, maintain records and generate reports to support continuous improvement and KPI achievement.

The role requires at least 3 years UK residency for DBS checks, experience in logistics or similar, and strong English communication skills. A professional, organised approach is essential for handling multiple requests and deadlines.

Qualifications

• Minimum of 3 years UK residency for DBS check.
• Experience in logistics, warehousing or supply chain.
• Confident communicator with relationship-building skills.
• Organised and able to manage multiple enquiries, priorities and deadlines.
• Experience using CRM systems and producing accurate reports.
• Strong English communication skills and secondary education standard.

Responsibilities

• Manage and resolve customer enquiries through CRM systems, ensuring accurate and timely responses.
• Liaise with customers and internal departments to coordinate issue resolution and maintain service standards.
• Produce customer, supplier, and operational performance reports within required timescales.
• Support customer projects and process improvement activities to meet contractual KPIs and account plans.
• Proactively communicate service changes, contingency plans, and business updates to customers and stakeholders.

Skills

Customer service

CRM systems

Report production

Communication skills

Time management

Education

Secondary education

Job description

DHL Supply Chain in Northampton is seeking a Customer Services Advisor for a 6-month fixed-term, full-time contract. You will handle customer enquiries, resolve issues, maintain records and generate reports to support continuous improvement and KPI achievement.

The role requires at least 3 years UK residency for DBS checks, experience in logistics or similar, and strong English communication skills. A professional, organised approach is essential for handling multiple requests and deadlines.