Customer Service Advisor

DHL Group; Northampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free parking

On-site canteen

33 days annual leave

Pension scheme with 8% employer and 4%

24/7 GP consultations

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Group in Northampton is seeking a Customer Services Advisor on a 6-month fixed-term contract. You will act as a key contact for customers, handling enquiries, resolving issues, and supporting continuous improvement to ensure service excellence across the operation.

Daily tasks include managing enquiries via CRM, coordinating with internal teams, producing reports, and contributing to KPI-focused projects.

Qualifications

• UK residency for DBS check (min 3 years).
• Experience in customer service, ideally in logistics/warehousing.
• Confident communicator who builds relationships and resolves issues.
• Organised with ability to manage multiple enquiries, priorities and deadlines.
• Experience using CRM systems and producing accurate reports.
• Strong English communication and secondary education or equivalent.

Responsibilities

• Manage and resolve customer enquiries through CRM systems with timely responses.
• Coordinate issue resolution with customers and internal departments.
• Produce customer, supplier, and operational performance reports.
• Support process improvement to meet KPIs and account plans.
• Communicate service changes and updates to customers and stakeholders.

Skills

Customer service experience

Communication

Organisational skills

Problem solving

Reporting

Education

Secondary education

Tools

CRM systems

Job description

6-Month Fixed-Term Contract Opportunity

Grade: RCS O
Contract Type: Temporary, 6 months (Full-Time)
Shift patterns: Monday to Friday, 8am to 4pm
Location: Northampton, NN4 7BW

Are you passionate about delivering excellent customer service? Do you enjoy solving problems and building strong relationships with customers and internal teams?

As a Customer Services Advisor, you will act as a key point of contact for customers, managing enquiries, resolving issues, maintaining customer records, producing reports, and supporting continuous improvement initiatives to ensure outstanding service delivery across the operation.

A TYPICAL DAY MAY INVOLVE

• Manage and resolve customer enquiries through CRM systems, ensuring accurate and timely responses.
• Liaise with customers and internal departments to coordinate issue resolution and maintain service standards.
• Produce customer, supplier, and operational performance reports within required timescales.
• Support customer projects and process improvement activities to meet contractual KPIs and account plans.
• Proactively communicate service changes, contingency plans, and business updates to customers and stakeholders.

THIS ROLE WOULD SUIT PEOPLE WHO

• A minimum of 3 years UK residency for DBS check.
• Someone with previous customer service experience, ideally within a logistics, warehousing, or supply chain environment.
• A confident communicator who enjoys building relationships and resolving customer issues.
• An organised individual who can manage multiple enquiries, priorities, and deadlines effectively.
• A candidate with experience using CRM systems and producing accurate reports.
• Essential: Strong English communication skills and education to secondary school standard or equivalent.

WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 23rd November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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