Customer Service Administrator

Culina Group Limited; Telford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave 20 days

Pension scheme 4% employee 4% employer

Life Assurance

Employee wellness programme

Eye care vouchers

Rewards & Recognition

Everyday discounts

Job summary

Culina Group Limited in Telford is seeking a Customer Service Administrator to join our busy team on a full-time permanent basis. Working hours are 4 on 4 off, 6am–6pm, and the salary is £27,904 per annum.

You will coordinate frontline responses, resolve problems and customer requests, liaise with operational teams, and fulfil all office functions while supporting the Customer Service Manager. The role requires strong communication, MS Office proficiency, and the ability to work to deadlines in

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to work in a busy environment.

Responsibilities

• Answering calls for internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal reporting.
• Maintain a high level of customer focus.
• Provide reports for clients in a timely manner.
• Check PODs have cleared on the system and clear unallocated PODs.
• Chase outstanding PODs from hauliers and depots.
• Other administration tasks as determined by the Customer Service Manager.

Skills

Strong communication

MS Office proficient

Organisational skills

Flexibility

Tools

MS Office

Job description

Company Description
CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.

Company Description
CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
An exciting opportunity has arisen for a Customer Service Administrator to join our friendly team in Telford on a full time permanent basis!
Working hours: 4 on 4 off, 6am-6pm.
Salary: £27,904 per annum.
As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.

Key Duties of a Customer Service Administrator include:

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Additional Information
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 20 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!