Logistics Customer Service Administrator

Empowered Personnel Ltd; Crick; On-site; GBP 27,000 - 29,000; Full time

Job summary

Empowered Personnel Ltd is recruiting a Logistics Customer Service Administrator to support a busy transport operation in Crick. You will act as a key contact for customers, depots and transport partners, handling enquiries by telephone and email and managing deliveries and collections.

The role requires experience with UPN (United Pallet Network) and a good understanding of palletised freight, depot operations and administration.

Qualifications

• Previous experience in logistics customer service or transport administration.
• Experience working with UPN (United Pallet Network).
• Knowledge of palletised freight and depot operations.

Responsibilities

• Act as a key point of contact for customers, depots and transport partners.
• Handle customer and depot enquiries by telephone and email.
• Manage delivery and collection queries efficiently and professionally.
• Liaise with transport teams, depots and pallet network partners.
• Use UPN to manage and process transport and pallet network information.
• Track consignments and provide accurate delivery updates to customers.
• Investigate and resolve delivery issues and customer queries.
• Complete transport administration and maintain accurate records.
• Ensure transport documentation and paperwork is completed correctly.
• Follow up on outstanding deliveries, collections and queries.
• Work closely with depots and internal teams to resolve issues.
• Provide a high level of customer service within a busy transport office.

Skills

Customer service

Communication skills

Organisational skills

IT skills

Tools

UPN knowledge

UPN system

Job description

Logistics Customer Service Administrator

Location: Crick

Pay: £14.36 per hour

Hours: 9:00am-5:00pm or 8:30am-4:30pm

Contract: 12-Week Temp to Perm

About the Role

Empowered Personnel are currently recruiting for an experienced Logistics Customer Service Administrator to join a busy transport operation based in Crick, Northamptonshire.

We are looking for an experienced transport administrator with a background in pallet network operations and customer service.

Previous experience working with UPN (United Pallet Network) is an essential part of the role, along with experience working within a transport office and pallet network environment.

The successful candidate will have a good understanding of palletised freight, deliveries, collections and depot operations, together with excellent customer service and administration skills.

Key Responsibilities

• Act as a key point of contact for customers, depots and transport partners.
• Handle customer and depot enquiries by telephone and email.
• Manage delivery and collection queries efficiently and professionally.
• Liaise with transport teams, depots and pallet network partners.
• Use UPN (United Pallet Network) to manage and process transport and pallet network information.
• Track consignments and provide accurate delivery updates to customers.
• Investigate and resolve delivery issues, discrepancies and customer queries.
• Complete transport administration and maintain accurate records.
• Ensure transport documentation and paperwork is completed correctly.
• Follow up on outstanding deliveries, collections and queries.
• Work closely with depots and internal teams to resolve issues.
• Provide a high level of customer service within a busy transport office.

Experience

The ideal candidate will have:

• Previous experience working with UPN (United Pallet Network).
• Experience within a pallet network environment.
• Previous experience working in a transport office or logistics administration role.
• Good knowledge of palletised freight and transport processes.
• Experience dealing with customers, depots and transport operations.
• Excellent written and verbal communication skills.
• Strong organisational and administration skills.
• Excellent attention to detail.
• The ability to work under pressure and manage multiple priorities.
• Good IT skills.