Logistics & Customer Experience Coordinator (Hybrid)

Flex

Warrington

Hybrid

GBP 28,000 - 38,000

Full time

4 days ago

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Benefits offered by this job

Hybrid working

33 days holidays incl. bank holidays

Pension and life assurance

Education funding and training

Employee assistance program

Job summary

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. Flex is seeking a Logistics Coordinator to deliver exceptional service to customers, field engineers and internal stakeholders across the UK and Europe, reporting to the Customer Service Team Leader.

The role focuses on monitoring logistics operations, handling escalations, and ensuring a seamless customer experience with a strong emphasis

Qualifications

Excellent verbal and written communication skills in English.

Responsibilities

Act as the primary point of contact for customers and field engineers regarding parts, logistics, and returns.
Provide excellent customer support through phone, email, and chat channels.
Monitor carrier performance and proactively manage shipments and issues.
Resolve customer queries and manage escalations with management as needed.
Collaborate with internal departments to resolve operational issues and improve workflows.
Identify process inefficiencies and support continuous improvement initiatives.
Assist with the implementation of new tools, systems, and processes.
Ensure quality, consistent, and customer-focused interactions.