Logistics & Customer Experience Coordinator

JDR Recruitment; Winsford; On-site; GBP 29,000 - 31,000; Full time

Job summary

JDR Recruitment is seeking a Logistics and Customer Service Coordinator for our client in Winsford (CW7). Working Monday to Friday, 8am–4pm, at £14.31 per hour on a temporary ongoing basis.

You will coordinate materials and orders, act as the primary customer contact, and ensure accurate documentation and timely deliveries. You will enter orders, manage shipping paperwork, and resolve customer queries while building strong relationships and contributing to KPI reporting.

Qualifications

• Customer-focused mindset with proactive approach.
• Excellent communication skills, verbal and written.
• Accurate data input and IT proficiency; SAP desirable.
• Detail-oriented with multitasking in a fast-paced environment.
• Strong team player in cross-functional collaboration.

Responsibilities

• Ensure efficient movement of materials, components, and finished goods.
• Act as the first point of contact for customers, providing timely updates on orders and deliveries, and resolving issues proactively.
• Plan and schedule inbound and outbound shipments with transport providers.
• Enter customer orders accurately into relevant systems.
• Maintain accurate shipping documentation, including delivery notes, customs forms, and invoices.
• Handle customer complaints, returns, and queries professionally to maintain satisfaction.
• Build strong customer relationships through clear communication and responsiveness.
• Prepare daily/weekly reports on logistics performance, order status, and customer service metrics.
• Track KPIs such as delivery accuracy, order processing times, and customer satisfaction.
• Liaise with production, warehouse, and sales teams to coordinate order fulfilment.
• Provide feedback to management on customer trends, logistics challenges, and improvement initiatives.

Skills

Customer-focused mindset

Excellent communication skills

Accurate data input

Detail-oriented

Strong team player

Tools

SAP

Word

Excel

Job description

JDR Recruitment is seeking a Logistics and Customer Service Coordinator for our client in Winsford (CW7). Working Monday to Friday, 8am–4pm, at £14.31 per hour on a temporary ongoing basis.

You will coordinate materials and orders, act as the primary customer contact, and ensure accurate documentation and timely deliveries. You will enter orders, manage shipping paperwork, and resolve customer queries while building strong relationships and contributing to KPI reporting.