Customer Service and Logistics Coordinator

Confidential; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days holiday

Bank holidays

Westfield Health Cash Plan (Level 5)

Early finish Friday 3:45pm

Job summary

Adecco is recruiting a Customer Service & Logistics Coordinator based in North Sheffield. The role combines customer service, order processing, stock control and dispatch coordination within a busy supply chain environment.

Salary starts at £26,000 rising to £27,281 after training; 37.5 hours per week on weekdays. Previous customer service experience in logistics is preferred. Adecco supports an inclusive recruitment process and offers a collaborative team environment.

Qualifications

• Strong IT literacy; experience using Microsoft Dynamics AXE advantageous.
• Adaptable, enthusiastic, able to work independently or in a team.
• Excellent telephone and face-to-face communication with internal and external stakeholders.

Responsibilities

• Ensure receipt, storage and despatch of finished products to customers using Microsoft Dynamics AXE.
• Pick, pack, label and despatch stock with stock rotation.
• Deal with telephone and email enquiries from external and internal clients.
• Receive, check and put away products as required.
• Assist in loading/unloading of vehicles as needed.
• Drive KPIs for health and safety, quality, service and cost efficiency.
• Process and record returns and rework as necessary.
• Conduct scheduled cycle-counting and related inventory activities.
• Maintain a clean and tidy Customer Service area in line with GMP and Health & Safety guidelines.

Skills

IT literacy

Tools

Microsoft Dynamics AXE

Job description

Job Role: Customer Service & Logistics Coordinator

Salary: 26,000 rising to 27,281 on completion of training

Hours: Monday to Friday 37.5 hours per week

Our client, an established business who manufacture and distribute specialist products, is seeking a dynamic and enthusiastic Customer Service & Logistics Coordinator to join their team on a permanent basis. Based in North Sheffield, this is an exciting and varied role combining customer service, order processing, stock control and dispatch coordination within a busy supply chain environment.

This is a great opportunity for individuals who thrive in a fast-paced environment and have a passion for delivering exceptional customer service. Previous experience in a customer service role in a logistics setting is preferred.

Key Responsibilities

• Ensure the accurate receipt, storage, and despatch of all finished products to customers using Microsoft Dynamics AXE, ensuring timely and accurate shipment of products.
• Pick, pack, label, and despatch stock while adhering to stock rotation procedures.
• Deal with telephone and email enquiries from both external and internal clients
• Receive, check, and efficiently put away products as required.
• Assist in the loading and unloading of vehicles as needed.
• Drive key performance indicators to achieve departmental targets, including health and safety, quality, service, and cost efficiency.
• Process and record returns and rework as necessary.
• Conduct scheduled cycle-counting and related system inventory activities as directed.
• Maintain a clean and tidy Customer Service area in line with Good Manufacturing Practice and Health & Safety guidelines.

Person Specification

• Strong IT Literacy, experience using Microsoft Dynamics AXE advantageous
• Competence in manual handling for packaging and despatching products.
• Adaptable, enthusiastic, and able to work both independently and as part of a team.
• Excellent telephone and face to face communication skills to engage confidently with internal and external stakeholders.

Benefits Include

• 27 days holiday + bank holidays
• Early finish Friday at 3:45pm
• Westfield Health Cash Plan Membership (Level 5)

This is an excellent opportunity to join a supportive, collaborative team in a varied and exciting role!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.