Logistics & Customer Experience Coordinator

ICE - Industrial Cleaning Equipment; Peterborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave + bank holidays

Enhanced workplace pension scheme

Access to ICE Cube discount/wellbeing

Life assurance 2x annual salary

Bonus after 5 years' service + yearly

Holiday buy back scheme

Job summary

ICE - Industrial Cleaning Equipment is seeking a Logistics Administrator to support the Product Genius team. You will manage diaries, co-ordinate demonstrations, training sessions, and machine deliveries and collections to ensure smooth operations and excellent customer service.

In this role you’ll build strong relationships, monitor schedules, maintain customer records, and collaborate with internal teams to meet SLAs.

Qualifications

• Previous administration experience.
• GCSEs (Maths and English) required.
• Strong IT skills, including Microsoft Office.
• Excellent communication skills (phone & email).
• A customer-first mindset.
• Ability to stay organised and focused in a busy environment.
• A proactive attitude with a willingness to learn and grow.

Responsibilities

• Manage and optimise the diaries and schedules for the Product Genius team to maximise efficiency and service delivery.
• Coordinate customer demonstrations, training sessions, and deliveries/collections, ensuring effective planning and execution.
• Monitor daily schedules and support the timely delivery of services per SLAs.
• Serve as the first point of contact for customer enquiries, delivering a professional, responsive experience.
• Conduct monthly customer satisfaction surveys and audits and identify improvement opportunities.
• Maintain accurate customer records and ensure data is entered in internal systems.
• Collaborate with internal departments to ensure smooth communication and operational excellence.
• Provide general administrative support, including arranging calls and coordinating parking requirements.
• Organise permits, documentation, and other logistical requirements with regulatory compliance.
• Monitor and achieve daily KPIs and contribute to customer satisfaction and operational performance.

Skills

Administration experience

GCSEs Maths & English

Communication skills

Customer-focused

Organisational skills

Proactive attitude

Education

GCSEs Maths & English

Tools

Microsoft Office

Job description

ICE - Industrial Cleaning Equipment is seeking a Logistics Administrator to support the Product Genius team. You will manage diaries, co-ordinate demonstrations, training sessions, and machine deliveries and collections to ensure smooth operations and excellent customer service.

In this role you’ll build strong relationships, monitor schedules, maintain customer records, and collaborate with internal teams to meet SLAs.