Customer Success & Sales Support Administrator

Industrial Cleaning Equipment Ltd.; United Kingdom; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave + bank holidays

Enhanced workplace pension

Life assurance 2x annual salary

Bonus after 5 years + increments

Holiday buy back scheme

Job summary

ICE - Industrial Cleaning Equipment Ltd. is recruiting a Customer Support Administrator to provide outstanding service and support the sales team. The role is based in Totton, 100% office-based, Monday to Friday, 8:30am-5:30pm.

Salary from £26,500 with benefits and a clear progression path within a growing business. You will manage customer inquiries, process orders, update the CRM, and liaise with internal hubs to meet delivery promises.

Qualifications

• GCSE Maths and English at grade C or above (or equivalent).
• Proficiency with Microsoft Office applications and basic IT skills.
• Strong communication via phone and email; organised and detail oriented.
• Experience in a similar customer-support/sales-administration role is desirable.

Responsibilities

• Act as main contact for customer sales enquiries by telephone and email.
• Record sales leads and relevant details in the CRM for follow-up.
• Process orders from inception to dispatch within set timelines.
• Coordinate with internal teams to ensure on-time delivery and accuracy.

Skills

Customer service

Communication

Telephone manners

Organisation

Multitasking

Education

GCSE Maths & English

Tools

Microsoft Office

CRM systems

Job description

ICE - Industrial Cleaning Equipment Ltd. is recruiting a Customer Support Administrator to provide outstanding service and support the sales team. The role is based in Totton, 100% office-based, Monday to Friday, 8:30am-5:30pm.

Salary from £26,500 with benefits and a clear progression path within a growing business. You will manage customer inquiries, process orders, update the CRM, and liaise with internal hubs to meet delivery promises.