Customer-Focused Logistics & Admin Specialist

Office Angels; Wolverton Townsend; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Office Angels is seeking a highly organised Logistics & Administration Support to ensure smooth processing of customer orders, support logistics operations and deliver excellent customer service throughout the journey.

You will manage administration for incoming and outgoing goods, book equipment into SAP/PAS, coordinate collections and deliveries, liaise with external partners, and maintain records in SAP/CRM. The role requires precision, multitasking and strong communication across departments.

Qualifications

• Previous experience in logistics, order processing, administration, or customer service.
• Excellent attention to detail with a high level of accuracy.
• Strong communication skills with a professional and customer-focused approach.
• Experience using ERP and CRM systems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong teamwork skills and ability to work effectively across departments.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage administration processes for both incoming and outgoing goods.
• Book customer equipment into SAP/PAS systems.
• Ensure customer orders are processed in line with operational targets and agreed lead times.
• Coordinate collections and deliveries of customer equipment.
• Liaise with external logistics partners and colleagues at other company locations.
• Support customs processes and procedures where required.
• Respond professionally to customer enquiries and provide timely updates on orders.
• Handle and resolve customer queries and complaints effectively.
• Maintain accurate customer records within SAP, CRM, and related systems.
• Support customer service improvement initiatives and contribute to a positive customer experience.
• Foster a zero-error culture, ensuring all customer work is processed accurately and professionally.
• Maintain and update customer data across ERP and CRM systems.
• Monitor and manage orders received through procurement platforms such as Oracle, and similar systems.
• Support equipment management and data input activities.
• Collaborate closely with laboratory, technical, sales, and operations teams to ensure seamless service delivery.

Skills

Detail-oriented

Organisational skills

Strong communication

Teamwork

Microsoft Office

Customer service

Multitasking

Tools

SAP

Oracle

CRM systems

ERP systems

Job description

Office Angels is seeking a highly organised Logistics & Administration Support to ensure smooth processing of customer orders, support logistics operations and deliver excellent customer service throughout the journey.

You will manage administration for incoming and outgoing goods, book equipment into SAP/PAS, coordinate collections and deliveries, liaise with external partners, and maintain records in SAP/CRM. The role requires precision, multitasking and strong communication across departments.