Dynamic Logistics & Customer Fulfilment Coordinator

Zeelandia Ltd; Colchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Cycle-to-work scheme

EV scheme

Job summary

Zeelandia Ltd in Colchester is seeking a Customer Fulfilment & Logistics Coordinator to join our site-based team. You will coordinate customer orders, manage logistics activities, liaise with transport providers, and work with internal departments to deliver an outstanding customer experience.

The role requires strong organisation, attention to detail, and the ability to balance multiple priorities while maintaining high service standards.

Qualifications

• Digital/Systems: 365/CRM/ERP at basic/intermediate minimum.
• Compliance awareness: H&S/QA relevant to the role.
• Proven experience in (preferably) foodstuff stock fulfilment.
• Skills: Customer management, data analysis (Excel/BI), problem solving, lateral thinking.
• Clear written/verbal communication; able to respond to customers accurately and politely.
• Experience in logistics/customs clearance stock management.

Responsibilities

• Raise and communicate purchase orders with Zeelandia countries in line with stock report vs forecast through 365.
• Confirm products required for loading with Zeelandia branch and confirm loading plan and arrange transport accordingly.
• Planning & organising tanker delivery for specific customers.
• Liaising with Hauliers to arrange freight collection/Delivery arrangement of customs clearance where required.
• Arrange transportation of items through DPD/DHL.
• Arrange uplifts for transportation/customer damages.
• File claims for any damage claims submitted by the customer.
• Liaise with warehouse related to stock/deliveries/shipments.
• Support during audits.
• Answering telephone and redirect calls to the relevant departments.
• Processing any stock adjustments.
• Booking in stock aligning with batch numbers & BBE.
• Maintain awareness of compliance & risk at all times (QA, GDPR, H&S, WTR).
• Escalate any issues promptly to the Team Leader / CSM.
• Assist CS colleagues in any areas required as workloads fluctuate.
• Contribute to DEI, sustainability and wellbeing initiatives relevant to the role.

Skills

Customer management

Data analysis

Problem solving

Lateral thinking

Job description

Zeelandia Ltd in Colchester is seeking a Customer Fulfilment & Logistics Coordinator to join our site-based team. You will coordinate customer orders, manage logistics activities, liaise with transport providers, and work with internal departments to deliver an outstanding customer experience.

The role requires strong organisation, attention to detail, and the ability to balance multiple priorities while maintaining high service standards.