ERP & Logistics Administrator

Hikvision UK & Ireland; England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Hikvision UK & Ireland is seeking an experienced administrator to provide comprehensive support ensuring timely delivery of products per customer orders and sales. You will oversee stock movement, maintain price lists, and coordinate with Purchasing and Logistics to guarantee product availability and export documentation.

The role involves processing orders, CRM participation, and supporting the Operations Director with broader business objectives.

Qualifications

• Professional knowledge of SAP or ERP software.
• Excellent verbal and written communication skills in English and Mandarin.
• Working knowledge of Customer Service and logistics management.
• Good analytical skills.
• Able to multitask and prioritise workload.
• Ability to communicate effectively at all levels of the business.
• Have customer service and continuous improvement mindset.
• Excellent attention to detail.
• Flexible/adaptable - able to cope with change.
• Capable of working under pressure.
• Self-motivated with a strong record of results.

Responsibilities

• Maintain customer Price Lists and product prices.
• Liaise with Purchase and Logistics to ensure product availability, to meet demand.
• Manage change implementation effectively to minimize the risk of obsolescence.
• Process customer Sales Orders and prepare shipment/export documentation.
• Deal quickly with any problems that may delay sales, and liaise with relevant departments.
• Participate in the management of the CRM process.
• Processing accurate Import and Export documentation to ensure the smooth flow of products in / out of the UK.
• Liaise with Logistics providers and shipping departments to ensure accurate, timely shipments from suppliers and to customers.
• Support Operations Director r in any other tasks to achieve smooth operation of the business.
• Liaise and attend meetings with other company employees, as necessary to perform duties and aid business and organisational development.
• Attend training to develop relevant knowledge and skills.
• Participate in the monthly review and other meetings where requested to provide input.

Skills

SAP/ERP

English & Mandarin

Customer service

Logistics management

Analytical skills

Multitasking

Communication at all levels

Attention to detail

Adaptable / flexible

Working under pressure

Self-motivated

Job description

Hikvision UK & Ireland is seeking an experienced administrator to provide comprehensive support ensuring timely delivery of products per customer orders and sales. You will oversee stock movement, maintain price lists, and coordinate with Purchasing and Logistics to guarantee product availability and export documentation.

The role involves processing orders, CRM participation, and supporting the Operations Director with broader business objectives.