Logistics & Customer Care Specialist

United Parcel Service, Inc.; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Job summary

United Parcel Service, Inc. offers a Customer Service Associate role handling incoming requests from customers and vendors, executing orders, providing quotes, and checking shipment status.

You will analyze customer needs and provide solutions while supporting ongoing operations with established processes. Daily duties include monitoring shipments, liaising with internal teams, and maintaining documentation.

Qualifications

• Excellent communication skills and ability to influence others.
• Excellent problem solving and prioritization skills essential.
• Flexibility in working hours required.
• Weekend coverage required in Customer Services in some cases.

Responsibilities

• Monitor all shipments daily to ensure on-time collection and delivery.
• Engage with customers and internal/external stakeholders to develop strong working relationships.
• Coordinate with patients to meet collection requirements and provide status updates.
• Book and process booking requests in Marken's internal database; generate/verify shipping docs.
• Liaise with Marke' network to meet customer requirements across departments.
• Collaborate with Marken offices and Local Service Providers to ensure efficient transfers.

Skills

Excellent communication

Problem solving

Prioritization

Flexibility

Weekend coverage

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

United Parcel Service, Inc. offers a Customer Service Associate role handling incoming requests from customers and vendors, executing orders, providing quotes, and checking shipment status.

You will analyze customer needs and provide solutions while supporting ongoing operations with established processes. Daily duties include monitoring shipments, liaising with internal teams, and maintaining documentation.