Preferred customer associate

E12 UPS Limited; Nottingham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Company pension

Maternity leave

Holiday pay

Employee Assistance Programme

Discounts through UPS Perks at Work

Industry-leading training

Promotion from within

Job summary

UPS is seeking a Customer Service Associate for our Nottingham site. You will provide one-to-one support for UPS Preferred accounts, resolving tracking, billing and claims issues while owning cases from first contact to resolution. Based in Nottingham, you will work 37.5 hours per week, with shifts between 8 a.m.

and 6 p.m., delivering clear updates and proactive service. You will engage customers by phone and email, provide issue resolution, and document interactions to ensure a smooth,

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude and willingness to help.
• Proven problem-solving and time-management abilities.

Responsibilities

• Handle tracking, billing, claims, and service issues for UPS customers.
• Own each case from first contact through resolution with proactive updates.
• Assist customers by phone and email with inquiries and problems.
• Document interactions and actions to ensure consistent service.

Skills

Communication

Customer service

Problem solving

Time management

Teamwork

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.

Location: Nottingham CASTLE MEADOW ROAD, REGUS, LOCK HOUSE, Nottingham, NG2 1AG (UPS site) Join a global logistics leader and help us give customers the great service they expect.

As a Customer Service Associate, you’ll be the one that saves the day by listening and finding the best way to get things back on track. Based in our Nottingham office, you’ll play a key role in making sure every customer receives a smooth, reliable experience. If you like helping people and figuring things out, this is a great place to grow your career.

Your Benefits

• Salary of £24,784
• Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme
• Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work
• Industry-leading training
• Opportunities to progress with our 'promotion from within' policy

Your Tasks

• 37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.
• Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
• Owning each case from first contact through resolution, providing clear updates along the way
• Communicating proactively when follow-up or service-impact updates are needed
• Documenting customer interactions, updates, and actions to ensure smooth and consistent service

Your Skills

• Strong communication and interpersonal skills with the ability to engage professionally with customers and internal teams
• Customer-focused attitude that represents UPS positively and shows a genuine willingness to help
• Solid problem-solving and time-management abilities
• Previous customer service experience preferred

Ready to take on a role that keeps customers feeling supported and informed?

Our love of logistics is fuelled by our passion for people. That’s why we’re committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture.

How we recruit

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria.

We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.