Global Logistics Customer Success Specialist

UPS; Ratho Station; On-site; GBP 21,000 - 30,000; Full time

Job summary

UPS, a Fortune Global 500 company, seeks a Customer Service Associate to handle inbound customer/vendor requests, provide quotes, monitor shipments, and ensure timely delivery. The role involves offering admin and technical support, aligning with UPS processes to deliver excellence.

Key duties include daily shipment monitoring, booking requests, liaison with Marken network, documentation handling, and responsive communication with customers and internal teams.

Qualifications

• Proficient with Microsoft Office applications (Excel, Word, Outlook).
• Strong communication skills and ability to influence others.
• Good problem solving and prioritization abilities.
• Flexible with working hours; weekend coverage may be required.

Responsibilities

• Monitor shipments daily to ensure on-time delivery within agreed windows.
• Develop and maintain relationships with customers and internal/external partners.
• Process bookings and generate/verify shipping documentation.
• Coordinate with Marken network to meet customer requirements and timelines.
• Handle inquiries via phone and email and support country-specific documentation.

Skills

Excel

Word

Outlook

Communication skills

Influence

Problem solving

Flexibility

Computers

Job description

UPS, a Fortune Global 500 company, seeks a Customer Service Associate to handle inbound customer/vendor requests, provide quotes, monitor shipments, and ensure timely delivery. The role involves offering admin and technical support, aligning with UPS processes to deliver excellence.

Key duties include daily shipment monitoring, booking requests, liaison with Marken network, documentation handling, and responsive communication with customers and internal teams.