Strategic Client Relationship Manager

United Parcel Service, Inc.; City of Edinburgh; On-site; GBP 45,000 - 65,000; Full time

Job summary

United Parcel Service, Inc. is seeking a Client Relationship Manager to provide a single point of contact for service management and issue resolution within a dynamic healthcare logistics setting. You will partner across functions to align services with customer requirements and industry standards.

Based in the United Kingdom, the role emphasizes strategic thinking, leadership, and exceptional communication with clients and internal teams to drive service improvements and operational excellence.

Qualifications

• Excellent written and verbal communication skills.
• Strong client-facing and communication skills.
• Excellent knowledge of management methods and techniques.
• Ability to translate your skills to other employees through training and mentoring.
• Advanced troubleshooting and multi-tasking skills.

Responsibilities

• Improve customer service experience, create both engaged customers and employees; facilitate organic growth.
• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures.
• Establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Take ownership of customer issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Analyze statistics and compile accurate reports.
• Keep ahead of industry developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities.
• Improve customer service quality results by studying, evaluating, and re-designing processes.

Skills

Communication skills

Client-facing

Leadership

Mentoring

Troubleshooting

Strategic thinking

Multi-tasking

Management methods

Education

Bachelor’s degree in a related field

Job description

United Parcel Service, Inc. is seeking a Client Relationship Manager to provide a single point of contact for service management and issue resolution within a dynamic healthcare logistics setting. You will partner across functions to align services with customer requirements and industry standards.

Based in the United Kingdom, the role emphasizes strategic thinking, leadership, and exceptional communication with clients and internal teams to drive service improvements and operational excellence.