Logistics Coordinator

Workchain; Wellesbourne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Immediate start

Stable full-time position

Supportive and professional working环境

Competitive salary based on experience

Job summary

Workchain is recruiting for a Logistics Customer Service Administrator position in Wellesbourne. The role handles coordination of shipments, communication with customers and carriers, and day-to-day logistics operations to ensure smooth delivery and high customer satisfaction.

The successful candidate will have a minimum of 3 years in logistics or 3PL environments, with experience using WMS/TMS and MS Office, and a proactive, team-focused approach in a fast-paced setting.

Qualifications

• 3+ years in logistics, freight forwarding, transport, supply chain or 3PL environments.
• Strong understanding of warehouse, transport and supply chain operations.
• Experience managing shipments from booking through to delivery.
• Proven ability to communicate with customers, carriers, warehouses and internal teams.

Responsibilities

• Manage customer orders and shipments from booking through to final delivery.
• Monitor shipment progress and proactively manage delays or service issues.
• Liaise with customers, transport providers, warehouses and internal teams.
• Provide updates on shipment status and maintain accurate records.
• Support warehouse and transport operations to ensure smooth service delivery.

Skills

Customer service

Communication

Data entry

Multitasking

Problem solving

Tools

WMS

TMS

Order Management Systems

Microsoft Office

Job description

Workchain is recruiting on behalf of a valued client

Workchain is currently seeking two experienced Logistics Customer Service Administrators to join a busy and fast-paced operation based in Wellesbourne. This is an urgent requirement, and successful candidates should be available to start as soon as possible.

This role is ideal for individuals with a strong background in logistics, freight forwarding, transport, supply chain, or 3PL operations who enjoy providing excellent customer service while managing shipments and operational processes from start to finish.

The Role

As a Logistics Customer Service Administrator, you will act as a key link between customers and operational teams, ensuring the smooth movement of goods and the highest levels of customer satisfaction.

You will be responsible for coordinating shipments, communicating with customers and carriers, tracking deliveries, resolving issues, and supporting day-to-day logistics operations.

Key Responsibilities

• Managing customer orders and shipments from booking through to final delivery
• Monitoring shipment progress and proactively managing delays, exceptions, or service issues
• Liaising with customers, transport providers, warehouses, and internal operational teams
• Providing excellent customer service and timely updates on shipment status
• Accurately maintaining transport, order, and shipment records
• Resolving customer queries and service-related issues efficiently
• Supporting warehouse and transport operations to ensure smooth service delivery
• Updating and managing information through WMS, transport management, and order management systems
• Preparing and collating operational and billing information where required
• Ensuring all administration is completed accurately and within agreed timescales

Requirements

• A minimum of 3 years' experience within logistics, freight forwarding, transport, supply chain, or 3PL environments
• Strong understanding of warehouse, transport, and supply chain operations
• Experience managing shipments from booking through to delivery
• Proven ability to communicate effectively with customers, carriers, warehouses, and internal teams
• Experience tracking shipments and proactively resolving operational issues
• Excellent attention to detail and accurate data entry skills
• Experience using Warehouse Management Systems (WMS), Transport Management Systems (TMS), Order Management Systems, and Microsoft Office applications
• Strong customer service and problem-solving skills
• Excellent written and verbal communication skills
• Ability to prioritise workload and manage multiple tasks in a fast-paced environment
• A proactive, team-focused approach with the confidence to work closely with operations and warehouse teams

Desirable Skills

• Experience supporting customer invoicing processes
• Experience collating operational data for billing purposes
• Previous experience within a 3PL, freight forwarding, or transport operation

What's on Offer?

• Immediate start opportunity
• Stable, full-time position
• Supportive and professional working environment
• Opportunity to work within a well-established logistics operation
• Competitive salary based on experience