Logistics Coordinator

Jobs4; Northampton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working after probation

Competitive salary

Life insurance

Pension scheme

Health and wellbeing benefits

Employee discounts

Job summary

Jobs4 is seeking a Logistics Coordinator in Northampton. The role blends logistics, fulfilment, and customer service to deliver outstanding client service.

You will be the primary contact for client accounts, manage orders, collaborate with warehouse and commercial teams, and ensure timely responses within service standards. Hybrid working after probation supports work-life balance.

Qualifications

• Experience in logistics, fulfilment, or similar environments.
• Strong customer service and relationship management skills.
• Proven ability to meet deadlines and SLAs.
• Good commercial awareness and handling billing or admin tasks.
• Proficient in MS Office, especially Excel and Outlook.
• Excellent organisation and multitasking abilities.

Responsibilities

• Act as the primary contact for client accounts via phone and email.
• Handle day-to-day operational enquiries with prompt, professional responses.
• Process customer orders and coordinate with clients and internal teams.
• Maintain accurate records and update enquiries in internal systems.
• Collaborate with warehouse, operations and commercial teams to ensure smooth service delivery.
• Monitor client requests and ensure SLA commitments are met.
• Assist with account administration, including billing and reporting.
• Build strong relationships with customers and stakeholders for long-term satisfaction.

Skills

Customer service

Relationship management

Deadline management

Organizational skills

Communication

Teamwork

Tools

Excel

Outlook

Job description

Logistics Coordinator

• Location:Northampton
• Job Type:Full-time
• Working Arrangement:Hybrid

Join a growing logistics and fulfilment business as a Logistics Coordinator. This role is perfect for someone with experience in logistics, fulfilment, customer service, or account coordination who enjoys building client relationships and delivering exceptional service.

Day-to-day of the role:

• Act as the primary point of contact for client accounts via telephone and email.
• Manage day-to-day operational enquiries, ensuring prompt and professional resolution.
• Process customer orders and oversee related communications with both clients and internal teams.
• Maintain accurate records and update client enquiries through internal systems in line with agreed service standards.
• Collaborate with warehouse, operations, and commercial teams to support the smooth delivery of services.
• Monitor and manage client requests, ensuring deadlines and service level commitments are met.
• Assist with account administration, including service billing and reporting activities.
• Build strong working relationships with customers and internal stakeholders to support long-term client satisfaction.

Required Skills & Qualifications:

• Previous experience within logistics, fulfilment, supply chain, customer operations, or a similar environment.
• Strong customer service and relationship management skills.
• Experience working to deadlines and service level agreements (SLAs).
• Good commercial awareness and confidence handling billing or administrative processes.
• Strong MS Office skills, particularly Excel and Outlook.
• Excellent organisational skills and the ability to manage multiple priorities effectively.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• A collaborative and proactive approach to teamwork.

Benefits:

• Competitive salary and performance-related bonus opportunity.
• Hybrid working arrangements available following successful completion of probation.
• Company pension scheme and life assurance.
• Health and wellbeing benefits package.
• Employee discounts and reward programme.
• Generous holiday allowance with the opportunity to increase entitlement through length of service.
• Holiday buy/sell scheme.
• Ongoing training, development, and career progression opportunities.
• Supportive team environment within a growing business.