Logistics Administrator

Confidential; Cambridgeshire and Peterborough; On-site; GBP 15,000 - 22,000; Full time

Job summary

OA Group is seeking an Administrator to manage returned goods in the warehouse, ensuring items are received, recorded and processed per policy. You will communicate with customers regarding delivery exceptions and returns-related issues, contributing to smooth returns operations.

The role involves 8-hour shifts with two patterns (9:00am–5:30pm and 12:00pm–8:30pm) and a pay rate of £13.50 per hour. Candidates should be detail-oriented, able to work with warehouse systems, and collaborate with

Qualifications

• Experience with warehouse systems and data entry tools.
• Ability to follow company policies and procedures.
• Strong written communication for customer emails.

Responsibilities

• Receive and move returned cages to the returns area for sorting and processing.
• Sort returned products and identify discrepancies, damages or delivery exceptions.
• Input return information into the system accurately and promptly.
• Ensure returns comply with company policies and quality standards.
• Proactively email customers with delivery exceptions, delays or updates.
• Monitor for unassigned/incorrectly located returns and redirect as needed.
• Take accountability for the returns process and proper tracking.

Skills

Attention to detail

Organisational skills

Data entry

Customer email communication

Ownership and accountability

Independent worker

Job description

Administrator

Our administrator is responsible for managing returned goods within the warehouse, ensuring all returned items are correctly received, processed, recorded, and accounted for in line with company policies and procedures. This role also involves communicating with customers regarding delivery exceptions and returns-related issues.

Working Hours & Shifts

• Shift length: 8 hours + 30-minute unpaid break
• Shift patterns:
  • 9:00am 5:30pm
  • 12:00pm 8:30pm
• Pay rate: £13.50 per hour

Key Responsibilities

• Receive and pull returned cages and move them to the designated returns area for sorting and processing
• Sort returned products accurately and identify any discrepancies, damages, or delivery exceptions
• Input all relevant return information into the system accurately and in a timely manner
• Ensure all returns are processed in full compliance with company policies, procedures, and quality standards
• Proactively reach out to customers via email to inform them of delivery exceptions, delays, or return-related updates
• Monitor the warehouse for returned packages that may have been left in unassigned or incorrect areas and ensure they are redirected appropriately
• Take full accountability for the returns process, ensuring all returned items are properly tracked, recorded, and accounted for
• Investigate and resolve missing, misrouted, or unaccounted-for returned items
• Maintain a clean, organised, and efficient returns area at all times
• Work closely with warehouse, customer support, and inventory teams to ensure smooth returns operations

Key Skills & Attributes

• Strong attention to detail and accuracy
• Good organisational and time-management skills
• Confident using warehouse systems and data entry tools
• Clear written communication skills for customer email correspondence
• Ability to take ownership and accountability for tasks
• Proactive and solution-focused approach
• Ability to work independently and as part of a team

Interview Availability

• Interview availability is flexible for the right candidate

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.