Returns Operations Specialist

Confidential; Cambridgeshire and Peterborough; On-site; GBP 15,000 - 22,000; Full time

Job summary

OA Group is seeking an Administrator to manage returned goods in the warehouse, ensuring items are received, recorded and processed per policy. You will communicate with customers regarding delivery exceptions and returns-related issues, contributing to smooth returns operations.

The role involves 8-hour shifts with two patterns (9:00am–5:30pm and 12:00pm–8:30pm) and a pay rate of £13.50 per hour. Candidates should be detail-oriented, able to work with warehouse systems, and collaborate with

Qualifications

• Experience with warehouse systems and data entry tools.
• Ability to follow company policies and procedures.
• Strong written communication for customer emails.

Responsibilities

• Receive and move returned cages to the returns area for sorting and processing.
• Sort returned products and identify discrepancies, damages or delivery exceptions.
• Input return information into the system accurately and promptly.
• Ensure returns comply with company policies and quality standards.
• Proactively email customers with delivery exceptions, delays or updates.
• Monitor for unassigned/incorrectly located returns and redirect as needed.
• Take accountability for the returns process and proper tracking.

Skills

Attention to detail

Organisational skills

Data entry

Customer email communication

Ownership and accountability

Independent worker

Job description

OA Group is seeking an Administrator to manage returned goods in the warehouse, ensuring items are received, recorded and processed per policy. You will communicate with customers regarding delivery exceptions and returns-related issues, contributing to smooth returns operations.

The role involves 8-hour shifts with two patterns (9:00am–5:30pm and 12:00pm–8:30pm) and a pay rate of £13.50 per hour. Candidates should be detail-oriented, able to work with warehouse systems, and collaborate with