Lodge Manager

Investigo; Cambridge; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Strong benefits package

Job summary

Investigo is recruiting for a Lodge Manager to lead a high-profile, customer-facing operation in Oxford. You will oversee a busy, 24/7 front-of-house service, ensuring a safe, welcoming and professional environment while managing a diverse team.

The role requires experience in facilities, security, hospitality or customer service, with strong leadership, communication and organisational skills to operate in a fast-paced setting. A strong benefits package is included.

Qualifications

• Experience managing teams in facilities, security, hospitality, residential services, or front-of-house operations.
• Confident leader with strong communication, organisational skills, and decisive decision-making in fast-paced settings.
• Experience overseeing 24/7 front-of-house service delivery and incident response.

Responsibilities

• Lead, develop and motivate a 24/7 front-of-house team.
• Manage rotas, leave, and performance management.
• Maintain high customer service and front-of-house standards.
• Oversee visitor management, access control and security procedures.
• Respond to incidents and emergencies with escalation and resolution.
• Support health & safety, fire safety and business continuity.
• Manage contractors, suppliers and resources.
• Drive continuous improvement in service delivery and procedures.

Skills

People management

Front-of-house leadership

Customer service

Facilities management

Security

Operations coordination

Health & safety

Job description

Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service? We're recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock.

Key Responsibilities

• Lead, develop and motivate a team operating across a 24/7 service.
• Manage rotas, shift cover, annual leave and performance management.
• Deliver exceptional customer service and maintain high front-of-house standards.
• Oversee visitor management, access control and security procedures.
• Respond to incidents and emergencies, ensuring appropriate escalation and resolution.
• Support health & safety, fire safety and business continuity processes.
• Manage contractors, suppliers and operational resources.
• Drive continuous improvement across service delivery and operational procedures.

About You

You'll have experience managing teams within environments such as:

• Facilities Management
• Security
• Hospitality
• Residential Services
• Front of House Operations
• Estates or Campus Services
• Customer Service Operations

You will be a confident leader with excellent communication skills, strong organisational ability and the confidence to make decisions in a fast-paced environment.

Working Pattern

This role supports a service operating 24 hours a day, 7 days a week. Typical shifts include:

• 07:00 - 15:00
• 15:00 - 23:00
• 07:00 - 19:00 (weekends)

Flexibility is required to support operational needs, events and emergency situations.

What's on Offer?

• Varied leadership role with real responsibility.
• Friendly and supportive working environment.
• Strong benefits package.
• Opportunity to lead a critical operational function within a respected organisation.