Lodge Manager

Investigo; Oxford; On-site; GBP 40,000 - 54,000; Full time

Job summary

Investigo is seeking an experienced Lodge Manager in Oxford to lead a busy, customer-facing operation within a prestigious organisation. You will oversee a 24/7 front-of-house team, ensuring a safe, welcoming environment and high professional standards.

Key responsibilities include rostering, incident response, visitor management and continuous improvement of service delivery. Flexible shifts and a strong emphasis on safety and customer experience are required.

Qualifications

• Experience leading teams in facilities, security, hospitality, residential services, front of house or estates/campus operations.
• Ability to supervise a 24/7 service and manage shifts, leave and performance.
• Strong focus on customer service, safety, and operational standards.

Responsibilities

• Lead a 24/7 front-of-house team, setting high service standards.
• Manage rotas, annual leave and performance management.
• Deliver exceptional customer service and maintain front-of-house excellence.
• Oversee visitor management, access control and security procedures.
• Respond to incidents and emergencies with appropriate escalation.
• Support health & safety, fire safety and business continuity.
• Manage contractors, suppliers and operational resources.
• Drive continuous improvement across service delivery and procedures.

Skills

People management

Facilities management

Security awareness

Customer service

Operations leadership

Job description

Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service?

We're recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock.

Key Responsibilities

• Lead, develop and motivate a team operating across a 24/7 service.
• Manage rotas, shift cover, annual leave and performance management.
• Deliver exceptional customer service and maintain high front-of-house standards.
• Oversee visitor management, access control and security procedures.
• Respond to incidents and emergencies, ensuring appropriate escalation and resolution.
• Support health & safety, fire safety and business continuity processes.
• Manage contractors, suppliers and operational resources.
• Drive continuous improvement across service delivery and operational procedures.

About You

You’ll have experience managing teams within environments such as:

• Facilities Management
• Security
• Hospitality
• Residential Services
• Front of House Operations
• Estates or Campus Services
• Customer Service Operations

Working Pattern

This role supports a service operating 24 hours a day, 7 days a week. Typical shifts include:

• 07:00 - 15:00
• 15:00 - 23:00
• 07:00 - 19:00 (weekends)

Flexibility is required to support operational needs, events and emergency situations.

What's on Offer?

• Varied leadership role with real responsibility.
• Friendly and supportive working environment.
• Strong benefits package.
• Opportunity to lead a critical operational function within a respected organisation.