Lodge Manager

Churchill Estates Management; Wells; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life Assurance

Eye Care reimbursement

Professional development

Birthday day off

24 days’ holiday + Bank Holidays pro R

Thorough induction and ongoing培训

Job summary

Churchill Estates Management in Wells, UK, invites applications for a Lodge Manager role in our retirement development. You will be the friendly on-site contact, organising activities, coordinating maintenance, and ensuring a safe, welcoming environment for Home Owners.

Reporting to the Area Manager, you’ll manage contractors, perform health and safety checks, and provide a first-class customer service. This role suits someone with admin experience, strong people skills and the ability to work

Qualifications

• Excellent customer service experience essential.
• Strong administrative and computer literacy with MS Office and Outlook.
• Ability to work independently and as part of a team with good judgement.

Responsibilities

• Coordinate the development, manage contractors and safety checks on site.
• Provide first-class service to Home Owners and act as on-site go-to person.
• Organise activities and support events for residents.
• Liaise with residents, suppliers and Churchill colleagues to ensure smooth operations.

Skills

Customer service

Administration

Microsoft Office

Outlook

Tools

Microsoft Office

Job description

• Hours: Monday to Friday, 09:00-15:00 (27.5 hours per week)

About the role

Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays pro rata
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned Leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.