Lodge Manager

Churchill Estates Management; Witham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 24 days + Bank Holidays

Life Assurance

Eye Care reimbursement

Professional development and training

Induction and ongoing training

Job summary

Churchill Estates Management is seeking a Lodge Manager for their Witham development. You will coordinate the retirement community, supervise maintenance, liaise with residents and contractors, and deliver first-class customer service on-site.

The role requires a friendly, proactive individual who can work independently, with strong administration skills and proficiency in MS Office. A rewarding position with excellent benefits awaits.

Qualifications

• Passionate about providing excellent customer service.
• Organised and able to handle administrative tasks efficiently.
• Strong communication and interpersonal skills for liaising with residents, contractors and colleagues.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Coordinate retirement development operations on-site and act as the friendly on-site point of contact.
• Manage contractors and suppliers, and supervise maintenance activities.
• Carry out health and safety checks and ensure compliance.
• Organise resident events and activities to enrich community life.

Skills

Customer service

Administration

Communication

Microsoft Office

Tools

Outlook

MS Office

Job description

• Salary: £25,000 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location: Mill Green Lodge, Ryland Drive, off Bridge Street, Witham, Essex, CM8 1ZG
  

About the role

Churchill Estates Management are now recruiting for a Lodge Manager for this fantastic development. It's an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join us and co-ordinate our retirement development. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 250 developments nationally providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

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