Lodge Manager

Churchill Estates Management; Bristol; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement

Birthday day off

Life Assurance

Eye Care reimbursement

Professional development

Induction and training

Rewarding work

Résumé du poste

Churchill Estates Management is recruiting a Lodge Manager for our retirement development in Bristol. You will co-ordinate on-site operations, liaise with Owners and suppliers, and ensure a premium customer service standard.

The role combines administrative duties with active site management in a people-focused environment.

Qualifications

• Experience in retirement living, social housing, hospitality, charity or health & social care sectors.
• Strong front-of-house customer service skills.
• Excellent administration and computer skills.
• Ability to work independently with initiative and good judgement.

Responsabilités

• Coordinate on-site development activities and operations.
• Liaise with residents, suppliers and contractors to keep the site running smoothly.
• Schedule maintenance and complete health and safety checks.
• Organise events and activities for Owners.
• Provide a first-class customer service experience with a friendly, approachable manner.

Connaissances

Customer service

Administration

Front of house

Computer literacy

Microsoft Excel

Microsoft Outlook

Outils

Microsoft Excel

Microsoft Outlook

Description du poste

• Salary: £21,429 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 4:00 pm with 1 hour for lunch

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

How you’ll be rewarded

• Annual holiday entitlement of 24 days (pro rata) + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

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