Lodge Assistant - Maternity Cover

Burhill Group Limited (BGL); Thornbury; On-site; GBP 12,000 - 17,000; Part time

Job summary

Burhill Group Limited (BGL) in Thornbury is seeking a Lodge Assistant on a maternity cover basis. The role is part-time, 25 hours per week, Monday to Friday, 9.30am–2.30pm, combining guest service, bookings and administration to ensure lodges are ready for guests and payments are handled smoothly.

We value someone who is friendly, organised and proactive, with strong communication skills and a genuine effort to provide a warm, professional guest experience throughout stays.

Qualifications

• Hospitality or customer service experience preferred.
• Proactive, reliable and able to work independently.
• Friendly and professional communicator.
• Comfortable handling bookings and payments.

Responsibilities

• Coordinate and manage lodge bookings, enquiries and amendments.
• Process and monitor payments and maintain records.
• Complete general administrative duties relating to bookings and guest stays.
• Check Lodge & Clubhouse are clean, prepared and ready for guests.
• Answer guest queries in person, by phone and email.
• Respond to questions before and during stays.
• Liaise with housekeeping, maintenance and other teams.
• Support day-to-day lodge operation with the wider team.

Skills

Guest service

Bookings

Administration

Communication

Organisation

Tools

Office software

Job description

Lodge Assistant – Maternity Cover

Part-Time | 25 hours per week | Monday–Friday, 9.30am–2.30pm

Join the team at Thornbury

We are looking for a friendly, organised and approachable Lodge Assistant to join our team on a maternity cover basis.

This is a varied role combining guest service, bookings and administration, helping to ensure our lodges are ready for guests, bookings and payments are managed smoothly, and visitors receive a warm and professional experience throughout their stay.

We’re looking for someone who shares our values of fun, ambition, collaboration and trust — someone who enjoys working with people, takes pride in what they do and is keen to make a positive contribution.

The Role

Your responsibilities will include:

• Coordinating and managing lodge bookings, enquiries and amendments.
• Processing and monitoring payments and maintaining accurate records.
• Completing general administrative duties relating to bookings and guest stays.
• Checking the Lodge & Clubhouse are clean, prepared and ready for arriving guests (daily checks required).
• Answering guest queries and requests in person, by telephone and via email.
• Responding to questions before and during guests’ stays.
• Liaising with housekeeping, maintenance and other teams to ensure everything runs smoothly.
• Helping to resolve guest queries or concerns in a friendly and professional manner.
• Supporting the wider team with the day-to-day running of the lodge operation.

About You

We’re looking for someone who is:

• Friendly, welcoming and confident when dealing with guests.
• Highly organised with excellent attention to detail.
• Comfortable managing bookings, payments and administration.
• A clear and professional communicator.
• Proactive, reliable and able to work independently.
• A positive team player who enjoys working collaboratively and joining in.
• Confident using computers and everyday office systems.
• Guest-focused, with a genuine desire to provide an excellent experience.

Previous experience in hospitality, accommodation, customer service, reception or administration would be advantageous, but the right attitude and approach are most important.

Working Hours

25 hours per week — Monday to Friday, 9.30am–2.30pm.

There may be a requirement for very occasional weekend work, depending on operational needs.

Maternity Cover

This is a maternity cover position, providing an opportunity to play an important role in maintaining a smooth and welcoming lodge operation.

If you’re organised, personable and enjoy working with people, we’d love to hear from you.