Front Desk Manager (Maternity Cover)

West Sussex.info; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free event tickets

Health cash plan

Group performance share scheme

Free uniform, parking and staff meals

Job summary

West Sussex.info is looking for a Front Desk Manager in Chichester to lead the team in delivering exceptional guest experiences. You will oversee daily operations, ensuring a warm welcome and smooth check-ins and check-outs. The ideal candidate has management experience, strong communication skills, and a focus on service excellence. Benefits include free event tickets, health cash plan, and work in a unique environment. Own transport is essential due to shift patterns that include early and late shifts.

Qualifications

• Experience managing Front Desk operations.
• Experience in a customer-facing role in leisure or hospitality.
• Ability to resolve complaints professionally.

Responsibilities

• Lead and oversee day-to-day running of the Front Desk.
• Inspire the team to deliver exceptional service.
• Manage reservations systems and hotel occupancy.

Skills

Experience managing Front Desk operations

Experience in customer-facing role

Complaint handling experience

Reservations experience

Strong communication skills

Ability to lead and motivate a team

Confidence using hotel management systems

Fluent spoken and written English

Ability to remain calm under pressure

Tools

Protel or similar hotel management systems

Job description

Helping people find jobs in the local area since 2008

Hours Full Time- 40 hours worked on 5 out of 7 days including evenings and weekends

First impressions last. You’ll be the one that makes them unforgettable.

As Front Desk Manager, you’ll lead our friendly and professional team at the heart of the guest experience. From the moment someone arrives on the Estate to the moment they depart, you’ll ensure every interaction feels personal, seamless and genuinely special - as though we’ve been expecting them.

You’ll oversee the day‑to‑day running of the Front Desk, ensuring a consistently warm welcome, smooth check‑ins and check‑outs, and confident guidance on everything the Estate has to offer. With an eye for detail and a passion for service, you’ll make sure every customer touchpoint feels fresh, thoughtful and engaging.

This is a hands‑on leadership role where excellent communication is key. You’ll inspire and support your team to deliver exceptional service, while acting as a Service Champion - identifying opportunities to refine processes, elevate experiences and resolve challenges quickly, calmly and professionally.

Alongside Front Desk operations, you’ll play an active role in the wider hotel function, supporting the day‑to‑day running of the reservations team (working closely with the Hotel Revenue Manager) as well as the nights team. You’ll help ensure consistency of service across all touchpoints, effective communication between teams and a seamless guest journey, no matter the time of day.

You’ll also manage reservations systems, monitor hotel occupancy, handle guest complaints with confidence and care, and ensure Front Desk operations run smoothly at all times – even during our busiest moments.

What you’ll have:

• Experience managing Front Desk operations
• Experience working in a customer‑facing role, ideally within leisure or hospitality
• Complaint handling experience, with the ability to resolve issues professionally and empathetically
• Reservations experience and an understanding of hotel occupancy and availability management
• A strong focus on delivering consistent service standards and exceptional attention to detail
• Strong communication skills, with the ability to work effectively across multiple teams
• The ability to lead, motivate and support a team
• Confidence using hotel management systems (Protel or similar is desirable)
• Fluent spoken and written English
• The ability to remain calm, organised and service‑focused under pressure

What you’ll get:

• Free event tickets
• Health cash plan
• Group performance share scheme
• Free uniform, parking and staff meals on shift
• The chance to work in a truly beautiful and unique environment

We’re lucky to be surrounded by stunning countryside, which means your own transport is essential.

Shift patterns include early shifts (7am–3.30pm), late shifts (2.30pm–11pm) and day shifts. This will be a varied mix each week, with occasional cover of a night shift.

If you take pride in creating standout first impressions and love leading teams that do the same, we’d love to hear from you.