Reservations Coordinator Maternity Cover (Up to 12 Months)

Honeycombhouses; Cirencester; Remote; GBP 21,000 - 28,000; Full time

Job summary

Honeycomb Houses is seeking a Reservations Coordinator on maternity cover to join our Central Customer Contact Centre. You will handle bedroom reservations, restaurant bookings, and event inquiries with accuracy and warmth, delivering memorable guest experiences from the first hello.

This role is offered on a zero hours contract and will cover maternity leave for up to 12 months, with a focus on delivering excellent service and maximising revenue opportunities across all guest touchpoints.

Qualifications

• Previous experience in a hotel/hospitality reservations, front office, or customer service role preferred.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment and work as part of a team.
• Sales-focused with upselling ability.

Responsibilities

• Process individual and group bedroom reservations via phone, email, online channels, and third-party platforms.
• Upsell room types, packages, and enhancements to maximise revenue.
• Coordinate restaurant reservations and communicate with site operations.
• Handle meetings and events enquiries, prepare proposals and contracts.
• Deliver friendly customer service and assist guests with enquiries.
• Maintain reservation systems, update guest profiles, and process deposits/payments.
• Support daily tasks such as inbox management, reporting, and booking audits.

Skills

Communication skills

Teamwork

Attention to detail

IT skills

Upselling

Hospitality mindset

Tools

Microsoft Word

Excel

Outlook

Reservations systems

Job description

Reservations Coordinator Maternity Cover (Up to 12 Months)

• Reservations Coordinator Maternity Cover (Up to 12 Months)

About The Role

Are you a people person who loves creating memorable guest experiences from the very first “hello”? Do you thrive in a fast-paced environment where no two days are the same? If so, this is your chance to shine!

We’re looking for an enthusiastic and detail-driven Reservations Coordinator to join our vibrant Central Customer Contact Centre. You’ll be at the heart of the guest journey—handling bedroom reservations, restaurant bookings, and event enquiries with confidence, accuracy, and a big smile (even over the phone!).

Job Purpose

Working as part of the Central Customer Contact and Reservations Team, the Reservations Coordinator is responsible for delivering exceptional customer service while handling individual and group bedroom reservations, restaurant bookings, and non-complex event enquiries. This role ensures accurate, timely processing of all requests, maximising revenue opportunities and contributing to customer service excellence, through a seamless guest experience, from the first point of contact.

This role is being advertised as a zero hours contract. The role holder will be covering maternity leave.

Key Responsibilities

Reservation Handling

• Process individual and group bedroom reservations courteously and efficiently via phone, email, online channels, and third-party platforms.
• Complete follow up activity for conversion of group enquiries, including issuing confirmation and contractual agreement documents.
• Ensure all bookings reflect accurate customer details, rates, room types, guest details, and payment information.
• Maximise sales through upselling room types, packages, and enhancements.

Restaurant Bookings

• Manage restaurant reservations, ensuring optimal table allocation and accurate communication with site operational teams.
• Update the restaurant booking system and follow any booking policies or capacity guidelines.

Event Enquiries

• Handle enquiries for meetings, private dining, or non-complex events.
• Provide information, proposals, and issue confirmations and contractual agreements in line with company standards.
• Complete follow up activities with customers, to convert enquiries to confirmed bookings.
• Ensure smooth handover to relevant departments for operational delivery.

Customer Service

• Deliver friendly, professional, and efficient service at all times.
• Assist guests with general enquiries, offering knowledgeable advice on property facilities, services, and local information.
• Manage guest requests and resolve issues promptly or elevate when required.

Administration & Systems

• Maintain accuracy in all reservation systems (property management/reservations system, event and restaurant booking software, internal documents).
• Ensure guest profiles, notes, and preferences are updated correctly.
• Follow internal procedures for processing deposits, payments, and adhere to company cancellation policies.
• Support daily tasks such as inbox management, reporting, and booking audits.

Skills & Experience

• Previous experience in a hotel/hospitality reservations, front office, or customer service role preferred.
• Strong communication skills—verbal and written.
• Proven ability to work well as part of a team, supporting colleagues and contributing to shared goals.
• Excellent attention to detail and ability to multi-task in a fast-paced environment.
• A high level of IT skills, with confidence in using basic computer applications such as Microsoft Word, Excel, Outlook etc., and experience of reservations systems is an advantage.
• Sales-oriented mindset with the ability to upsell effectively.
• Warm, confident, and professional telephone manner.
• Strong sense of hospitality and service excellence.
• Organised, reliable, and proactive.
• Positive attitude and willingness to support the wider team.

About Us

Honeycomb Houses is a collection of individually styled pubs with rooms across the Cotswolds and Thames Valley, each with its own character, charm and welcoming atmosphere.

Rooted in warm hospitality, we create places where guests can eat, drink, stay and celebrate, enjoying memorable experiences that feel relaxed, personal and genuinely homely.

Backed by our family-owned parent company, Brakspear, our approach is simple: we treat colleagues like family, guests as friends and our houses as homes.

Employee Benefits

• 50% off our boutique bedrooms and meals in our Honeycomb Houses
• Development programmes and progression opportunities
• Access to our benefit portal, including 1000’s of discounts.
• Wellbeing hub and employee assistance program
• Company pension scheme
• Learning and development platform
• Monthly recognition and reward programmes
• Length of service recognition
• Fantastic team parties and socials
• Flexible working opportunities
• Most importantly, you will feel welcomed as part of the Brakspear family!

At Brakspear, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants.