Localization Project Manager

Mother Tongue; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Enhanced company pension scheme

Private medical insurance

Medical cash plan

Volunteering days

Job summary

Mother Tongue in London, SE1 is seeking a Localization Account Manager on a 6-Month FTC to manage client relationships and support language/content projects, including transcreation, translation, voiceovers, subtitling and more.

You will map client needs to in-market workflows, coordinate across teams, quote projects, brief talent, and ensure on-time delivery while seeking growth opportunities and process improvements.

Qualifications

• University-level education.
• Fluency in English and at least one other language.
• Excellent communication skills (phone/VC and writing).
• Ability to work independently and collaborate with others.
• Familiarity with modern office software.
• Right to work in the UK.
• Experience in client-facing roles.
• Experience with CAT tools/TMS systems.
• Interest in technology.
• Informed perspective on the future direction of the industry.

Responsibilities

• Manage clients and support execution of language/content projects (transcreation, translation, content origination, voiceovers, subtitling, production).
• Map client needs and develop bespoke solutions; coordinate full lifecycle of projects from quoting to on-time delivery.
• Build and maintain relationships with clients and suppliers globally; identify growth opportunities.
• Collaborate cross-functionally to improve processes and ways of working.

Skills

Fluent English and another language

Excellent communication

Independent working

Office software proficiency

Client-facing experience

CAT/TMS knowledge

Technology interest

Industry perspective

Education

University-level education

Tools

CAT tools/TMS

Job description

Localization Account Manager (6-Month FTC, with potential to go permanent)

Mother Tongue specializes in creative language and data solutions for our clients. We focus on combining the latest technology and AI with human creativity, working with ad agencies and brands directly. We are currently recruiting for a role to join our Client Services team in London, SE1 and we have colleagues in California and the Philippines.

The main focus of the role is managing clients and supporting them with the execution of language/content-related projects, including transcreation, translation, content origination, voiceovers, subtitling, production and others.

This entails understanding a client’s needs and mapping their current systems for managing content, being their trusted advisor and go-to for all aspects of cultural and linguistic queries, collaborating cross-functions to develop bespoke solutions and coordinating the full lifecycle of a project from quoting, selecting in-market talent & workflows, briefing, on time delivery, and dealing with any queries along the way. You will need to build and maintain strong relationships both with clients and suppliers around the world. You will look for opportunities to grow client accounts and improve processes and ways of working.

A passion for language is essential in both understanding the added value of our work, and being able to represent and advocate for this with clients.

Candidate profile

At Mother Tongue, we want to be defined by our positivity, rigour, resourcefulness and passion for language. The ideal applicant will possess these qualities, as well as the following:

• University-level education
• Fluency in English and at least one other language. (English may be your mother tongue, with fluency in a second language or your mother tongue may be another language.)
• Great communication skills (by phone/VC and in writing).
• Ability to work independently where necessary, and collaborate effectively with others.
• Familiarity with modern office software
• You must have the right to work in the UK.
• Experience in client-facing roles
• Experience with CAT tools/TMS systems
• An interest in technology
• An informed perspective on the future direction of the industry.

At Mother Tongue we recognise the importance of having a team that reflects our community and are fully committed to embracing and maximising the talents of our people. It is important to us that our people encompass all backgrounds, experiences and perspectives. We believe that Inclusion makes for a more stimulating and inspiring working environment, where people are treated with respect and can be comfortable being themselves. Embracing these different approaches and thinking helps deliver tangible and positive results for our clients’ businesses.

Working arrangements

This is a hybrid role, with the in-office portion based in our offices in London, SE1. You should expect to spend 3 days every week in the office, with the possibility for homeworking the remainder of the week.

The right candidate can expect a fun, friendly working environment and a remuneration package depending on experience. We also offer the following benefits:

• Enhanced company pension scheme, increasing with length of service
• Private medical insurance
• Medical cash plan
• Volunteering days to give back to the community

We will always seek to make appropriate adjustments to recruitment, workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, please let us know.